Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Christine Williams

Phoenix,AZ

Summary

Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.

Overview

24
24
years of professional experience

Work History

Hearing Office Legal Assistant

Social Security Administration
Baltimore, MD
10.2007 - Current
  • Contributed to the ALJs by acquiring essential evidence, facilitating informed judgments on denied Title 2 and Title 16 cases as a Hearing Legal Assistant.
  • Tasks involve:
  • Analyzed and assessed non-medical and medical evidence in files to eliminate duplication; categorized the remaining medical evidence by dates and sources like hospitals, doctor's offices, work history records, or educational institutions.
  • Enhanced ALJ's ability to promptly determine eligible cases by implementing a tracking system and case characteristic analysis, with a focus on dire need/critical situations or terminally ill (Teri) claims suitable for record benefits.
  • Facilitated in-person and telephonic interviews to secure additional evidence necessary for current file progression
  • Initiate the retrieval of requested evidence from medical facilities and other pertinent sources, ensuring a well-informed decision-making process.
  • Partnered with cross-functional teams to acquire consultative exams for un-represented and represented claimants through Disability Determination Services at the pre-hearing and post-hearing stage.
  • Managed the arrangement of hearing rooms and staff for seamless conduct of hearings.
  • Ensured precise transcription of legal proceedings for use in court hearings.
  • Performed duties of acting hearing officer in absence of appointed hearing officer
  • Managed monthly hearing schedules for ALJs by assessing the collaborative availability of requested Medical and Vocational experts, as well as analyzing case demand.
  • Ensured efficient and accurate interpretation services for claimants by coordinating with contracted interpreter company
  • Enhanced efficiency by coordinating pre-hearing preparations, including verifying file adequacy and providing claimant representatives with accessible CDs or paper files for thorough examination before hearings.
  • Manage the process of evaluating diverse post-hearing data by proactively seeking supplementary evidence from various sources including State Agency, medical facilities, representatives, claimants, and hospitals.
  • Resolved concerns with fee petitions and / fee agreements
  • Formulated and displayed compelling arguments based on thoroughly researched evidence in hearings, making sure to keep the record open when deemed necessary.
  • Effectively worked with agency's attorney advisors and writers for the completion of all evidentiary tasks and processes needed to draft fair decisions
  • Ensured all requested records were received by the specified deadlines through management of a follow up reporting system.
  • Proactively followed up to obtain records if they were not received
  • Oversaw the process of generating payment invoices for experts and contracted supporting participants participating in scheduled hearings.
  • Managed scheduling coordination for various events including hearings, meetings, and training presentations by leveraging Microsoft Teams and Avaya Virtual phone software.
  • Concluded each hearing once media was recorded in ODAR's digital Audio Recording (DRAP) system
  • Evaluated both incoming and outgoing correspondences utilizing CPMS, E-View, EBB ,PCOM,and Microsoft Office for effective communication.
  • Provided instruction to employees from diverse backgrounds on accuracy and time management for case processes in accordance with SSA rules.
  • Maintained strict quality control in document management to meet organizational standards
  • Facilitated communication with claimants, representatives and attorneys by providing prompt initial correspondence after processing hearing appeal requests.
  • Implemented effective problem-solving techniques to facilitate the resolution of issues arising from various sources such as disgruntled claimants, attorneys, other SSA offices, and external facilities
  • Collaborated with management team in using agency's policies to optimize case load processing, resulting in more effective operations and continuous exceptional customer service.
  • Provided feedback to numerous inquiries daily, including phone, written, and face-to-face interactions related to pending cases.
  • Successfully navigated and resolved a high volume of intricate cases.
  • Migrated diverse case files (e.g., cross-office transfers, digitized requests for records conversion from paper format to electronic format) and resolved issues including overpayments and inmate-related claims through collaborative efforts.
  • Enhanced workflow by facilitating effective collaboration between management personnel, field offices staff members, judges ,attorneys ,correctional facility case managers along with Medical and Vocational expert.
  • Utilized Microsoft Office 360 to collect data, prepare briefs, and communicate with claimant's/reps before writing narrative statements for judges.
  • Determined dismissal eligibility for untimely and non-compliant requests for hearing.
  • Utilized DGS to draft dismissal decisions, when necessary
  • Transmitted information in a concise format to claimants, aiding their comprehension of the hearing process in adherence to SSA regulations, rules, and guidelines.
  • Adhere to directives and implement necessary measures for safeguarding claimants' personal identifying information (PII)
  • Demonstrated expertise in researching and analyzing all medical and non-medical evidence submitted by claimant reps/attorneys, alongside non-SSA components.
  • Knowledgeable about the latest policies and procedures
  • My expertise lies in the thorough comprehension of all SSA programs relevant to hearing and due process proceedings.
  • Led multiple projects including Congressional Inquiries, Workup Correction cases, and provided guidance to new hires.

Developmental Support Examiner

Social Security Administration
Woodlawn, MD
01.2004 - 01.2007
  • Facilitated ongoing communication among team members and personnel as a Developmental Support Examiner.
  • Examined folders claims and related correspondence and computer output to determine address, representative payee involvement, multiple account numbers, type and status of payment
  • Oversaw the implementation of address updates for both domestic and foreign cases through the routing of claims folders to relevant program service centers, coupled with the dispatching of essential correspondence.
  • Increase productivity by recognizing key tasks and implementing specialized strategies.
  • Organized claims folders by promptly placing associate or prong file material according to priorities
  • Organized and maintained unconnected material archives
  • Conduct thorough review of folders to verify completion of required documentation
  • Reviewed various actions with multiple indicated tasks.
  • Managed accurate record-keeping of filed materials utilizing appropriate case control labels.
  • Prepared and analyzed folder claims for authorizers.
  • Facilitated smooth flow of communication by organizing and directing mails to respective technicians and components across multiple departments.
  • Safeguarded accurate records of time and attendance for a group of 45-60 individuals on a daily basis.
  • Managed coordination of both the Annual Bring your Child To Work Day events and the agency's Combined Federal Campaign initiatives.

Benefit Earning Assistant

Social Security Administration
Baltimore, MD
01.2003 - 01.2004
  • Applied expertise in federal laws, rules, and regulations while working as a Benefit Earning Assistant
  • Demonstrated expertise in certifying proper processing of enclosed cash, checks, and money orders adhering to established mail and postal guidelines.
  • Delivered receipt vouchers along with remittances to the division of finance or the appropriate payment service center, accompanied by copies of the vouchers
  • Applied applicable federal statutes to ensure compliance
  • Maintained accurate records of insured and certified mail
  • Assisted authorized personnel with special requests via phone, promptly delivering Xerox copies of microprints from the record center
  • Implemented efficient administrative and clerical processes on the mainframe for tasks such as reconciling discrepancies, associating documents with related files/records, etc.
  • Optimized bar code label arrangement for efficient updating and deletion of information on the Processing Center Action Control Software.
  • Assumed responsibility for providing training to colleagues on diverse assignments
  • Recognized and identified applications to create folders categorized in sequential order by social security numbers and processed recall folders dispatched to requesters.

Clinical Office Assistant

Total Health Care, Inc.
Baltimore, MD
01.2000 - 01.2002
  • Ensured effective communication and problem-solving within a medical office environment by promptly addressing concerns from patients, staff, doctors as well as collaborating with other branches citywide.
  • Successfully handled the organization and management of medical records, ensuring prompt response to telephone inquiries
  • Scheduled sick and well appointments while analyzing confidential health information from the patient database.
  • Executed various office tasks such as faxing documents, making photocopies, typing reports and letters, receiving packages, organizing incoming mail and directing it to the appropriate recipients using Microsoft Word
  • Provided guidance and direction to patients for accessing necessary medical services.
  • Managed medical billing for healthcare facility, ensuring accurate and timely processing of insurance claims.
  • Effectively organized executive staff meetings to foster engagement, while concurrently offering proofreading and revision assistance for correspondences
  • Organized and coordinated travel logistics for patients.

Education

Certificate - Nonprofit Management

Prince George's Community College
Upper Marlboro, MD
01-2023

High school diploma -

01.2002

Some College (No Degree) - Child and Adolescent Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Data Collection
  • Microsoft Outlook
  • Legal Research
  • Medical Records
  • Medical Office Experience
  • Meeting Facilitation
  • Presentation Skills
  • Data analytics
  • Legal Drafting
  • Communication skills
  • Customer service
  • Data Management
  • Office Management
  • Court reporting
  • MS Office proficient
  • Daily docket reports
  • Document Control
  • Order and request filing
  • Multi-line switchboard
  • Project Management
  • Calendar Management
  • Document control support
  • Customer Relationship Management
  • Legal writing
  • Contract Review
  • Interviewing Clients
  • Document Preparation
  • Confidentiality
  • Travel Coordination
  • Task Prioritization
  • Client service and support
  • Client Support
  • Legal Terminology
  • Troubleshooting complex problems
  • Administrative assistance
  • Legal Compliance
  • Organizational Efficiency
  • Cross-Functional Communication
  • Administrative Support
  • Writing and editing
  • Microsoft Office
  • Client Communication
  • Document Editing
  • Quality Control
  • Legal Document Preparation
  • Database Management
  • Relationship Building
  • Case Management
  • Fast Learner
  • Conflict Mediation

Additional Information

Nonprofit Management Certification Prince Georges Community College 2023

Timeline

Hearing Office Legal Assistant

Social Security Administration
10.2007 - Current

Developmental Support Examiner

Social Security Administration
01.2004 - 01.2007

Benefit Earning Assistant

Social Security Administration
01.2003 - 01.2004

Clinical Office Assistant

Total Health Care, Inc.
01.2000 - 01.2002

Certificate - Nonprofit Management

Prince George's Community College

High school diploma -

Some College (No Degree) - Child and Adolescent Psychology

Southern New Hampshire University

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Christine Williams