Christine Williams
Customer Service Support
Seattle,WA
Overview
28
28
years of professional experience
8
8
Certifications
Work History
Customer service 1
VSP Vision
03.2025 - 12.2025
- Help Retailers with their errors while they help their patients. And provide authorizations needs.
- Also Providers calls and
- Ups claims also INN Suspends claims Processor
- Contract ended
Customer Service Representative
Comcast
02.2006 - 06.2024
- Customer technical, billing, problem-solving, scheduling appointments
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Created customer appointments
- Assisted customers in person
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
Assistant Manager for a Chevron Mart with A Deli
Shanks Chevron
01.1998 - 10.2005
- Trained Employees
- Ran day to day operations.
- Banking
- Ordered Supplies
Education
Business Administration - Associate's degree
High school diploma - GED
Some college - undefined
Microsoft Office - Adult Higher Academy
Liberty Unified School District
Brentwood, CA09.2006
Accounts Payables - College work
Ventura College
Ventura, CA06.1971
Skills
- Customer support specialist experience
- Section 8
- FMLA
- Project management
- Marketing
- Mobile device management
- Microsoft Office
- Attention to detail
- Handling customer inquiries
- Clear verbal communication
- Professionalism
- Computer hardware
- Phone answering
- Fire alarm
- Accounts payable
- Senior care
- Sales management
- AI
- Yardi
- Working with people with autism
- Hospital experience
- Document management
- Analysis skills
- Bereavement support
- Organizational skills
- ICU experience
- Workforce development
- Visio
- Technical troubleshooting support
- English
- Individual consumer customer service
- In-person customer service
- Typing
- Microsoft Outlook
- Phone etiquette
- Workday
- Administrative Experience
- Care plans
- Digital marketing
- Medical administrative support
- Cash handling
- CGMP
- Construction
- Filing
- Communication skills
- Client services
- Assembly
- Order processing
- Moving
- Order fulfillment
- Outbound calling
- Program management
- Google Drive
- Meal preparation
- Friendly demeanor
- VPN
- QuickBooks
- Help desk
- Technical support
- Order entry
- Customer relationship management
- Delivery driver experience
- Cash management
- Human resources
- Windows
- Documentation review
- Infant care
- Pricing
- Pet care
- Multitasking
- Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
- Meeting facilitation
- Title processing
- Shift management
- Customer support - Customer support experience (16-20 years)
- Administrative tasks
- Environmental planning
- mondaycom
- Client onboarding
- Sales support
- Multi-line phone systems
- Document management systems
- Insurance prior authorization
- Toddler care
- Financial transaction processing
- Financial concepts
- Microsoft Dynamics 365
- LIHTC
- Achieving sales targets
- CRM system proficiency
- Social media management
- Financial services
- Cashiering
- Phone communication
- Medical billing
- Client interaction via phone calls
- Manufacturing
- Report writing
- Front desk
- Customer support experience within technology industry
- Basic math
- Cash register
- SOX
- Data analysis skills
- Guest services
- Productivity software
- Facilities management
- POS
- Public relations
- Store management
- ERP systems
- Customer service manager experience
- Technical report writing
- Sales
- MPLS
- Power BI
- Office Administration
- Map reading
- Active listening
- Payroll
- Clerical Experience
- Customer service
- Order inquiry handling
- Office experience
- DocuSign
- Teaching
- HIPAA
- Mail processing
- Confluence
- Conflict management
- CCTV
- Process improvement
- Epic
- Mathematical aptitude
- Cold calling
- Personal vehicle (delivery method)
- Internal employee customer service
- Behavioral health
- MRP
- Project management software
- Patient assessment
- Content management systems
- Leadership
- Telemarketing
- Office Management
- Negotiation
- Providing product information
- Mobile devices
- Travel planning
- Data analytics
- Customer returns handling
- Restaurant experience
- Public speaking
- Front Desk
- Microsoft Powerpoint
- Cleaning Experience
- Improving customer support response time - Customer support response time improved (More than 30%)
- Technical documentation
- Account reconciliation
- NCQA standards
- Customer support experience within healthcare industry
- Operations management
- Medical coding
- Google Workspace
- Technology sales
- Software testing
- Copywriting
- Dealership experience
- SharePoint
- Caregiving
- Experience with children
- Supervising experience
- Dog handling
- Microsoft Access
- Computer Literacy
- Microsoft Word
- Upselling
- Phone triage
- Greeting customers
- Google Docs
- Outbound sales
- General ledger reconciliation
- Inside sales
- NetSuite
- Managing customer accounts
- Appointment scheduling
- Word processing
- Email customer support
- Interviewing
- Warm calling
- Time management
- Call center experience
- Social media marketing
- Account management
- Product demos
- Packaging
- Business management
- Account analysis
- Customer relationship building
- Photography
- Adobe Acrobat
- EMR systems
- Kubernetes
- Accounting
- Problem-solving
- Customer issue escalation
- Contracts
- E-commerce
- CRM software
- Cooking
- Business development
- Motivational interviewing
- Direct sales
- Technical Proficiency
- Grammar Experience
- HVAC sales
- Intake
- Interpersonal skills
- Bookkeeping
- Project management in non-profit sector
- Customer complaint resolution
- Client communication
- Records management
- Office management
- Patient interaction
- Manufacturing facility
- Live chat
- Ethernet
- Government agency customer support
- Teamwork
- Oracle
- Google Suite
- Phone customer support
- Insurance verification
- Research
- SQL
- Editing
- 10 key typing
- Technical writing
- Small business owner customer support experience
- Managing clients in a customer support role
- Order management system
- Client email correspondence
- Patient care
- Accounts receivable
- Billing issue inquiries
- Electronic health records (EHR) management
- Written communication
- Retail Sales
- Presentation skills
- JavaScript
- Call center agent experience
- Tableau
- SAP
- Microsoft Teams
- Data Entry
- Management
- Cash Handling
- Microsoft Excel
- Hospitality
- Maintaining patient confidentiality
- Computer skills
- Salesforce
- Health insurance knowledge
- Writing skills
- Information management
- Budgeting
- Customer support experience within retail industry
- Preschool experience
- Data management
- Virtual client meetings
- Technical sales
- Mechanical knowledge
- Project management experience
- Math
- Computer networking
- Data interpretation
- Systems & applications support
- Computer operation
- IVR
- Phone call management
- Social work
- Collaborate with healthcare professionals
- Databases
- Team management
Certification
CPR Certification
Timeline
Customer service 1
VSP Vision
03.2025 - 12.2025
Customer Service Representative
Comcast
02.2006 - 06.2024
Assistant Manager for a Chevron Mart with A Deli
Shanks Chevron
01.1998 - 10.2005
Business Administration - Associate's degree
High school diploma - GED
Some college - undefined
Microsoft Office - Adult Higher Academy
Liberty Unified School District
Accounts Payables - College work
Ventura College