Christine Wolf Corliss

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Obtained cash bank and stocked service bar of shop to prepare for operation.
• Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
• Educated customers on drink and shake options, making personalized recommendations based on preferences or dietary restrictions.
• Efficiently opened or closed shop according to established procedures, ensuring preparedness for each shift.
• Supported special events and fundraisers through attentive service, adapting quickly to varying needs of customers.
• Assisted with inventorying beverage stock for teas and shakes and health shop supplies.
• Prepared custom drink orders by accurately measuring and mixing ingredients for shakes and teas.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed positive work environment through effective teamwork and communication with colleagues.
• Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

(March 2018- December 2018) (April 2021- November 2022)

• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Maintained clean and orderly dining area for enjoyable guest experience.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Served food and beverages promptly with focused attention to customer needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.

• Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
• Helped management plan and serve shop menu exceeding customer expectations.
• Recruited and trained new employees and barbacks to help maintain talented team.
• Regularly cleaned and sanitized bar area, shop, and bathrooms
• Reduced wait times for drinks by efficiently managing customers orders as they came in
• Enhanced overall customers experience by promptly addressing concerns and resolving issues professionally.
• Organized shop inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
• Explained daily specials on teas and shakes with promotions to exceed daily sales goals.
• Efficiently opened or closed shop according to established procedures, ensuring preparedness for each shift.
• Conducted regular inventory count to keep shop product and supplies stocked, avoiding expensive rush orders.
• Contributed to positive work environment through effective teamwork and communication with colleagues.
• Assisted with staff training, sharing expertise in techniques for customer services best practices.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Applied knowledge to customers on shakes and for customers health needs, preferences and dietary restrictions

• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Contributed to restaurants positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Inspected dishes and utensils for cleanliness.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.

• Answered multi-line phone system and enthusiastically greeted callers.
• Transcribed phone messages and relayed to appropriate personnel.
• Handled group bookings proficiently, streamlining event planning logistics for clients.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Implemented marketing and promotional initiatives to increase occupancy.
• Stored guest valuables in safe and individual boxes for security.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Assisted in maintaining high standard of cleanliness and organization at front desk, creating welcoming atmosphere for guests upon arrival.
• Maintained accurate records of guest payments, ensuring timely revenue collection and minimized discrepancies.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Kept accounts in balance and ran daily reports to verify totals.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Facilitated seamless communication between various departments within hotel by promptly relaying pertinent information about guest needs or special requests.
• Entered and updated sensitive customer information during check-ins and room changes.
• Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
• Planned coverage needs and organized services to support incoming special events.
• Monitored staff performance and provided feedback and guidance.
• Collected room deposits, fees, and payments.
• Provided personalized recommendations for local attractions, contributing to positive vacation experiences for guests.
• Maintained clean and organized front desk areas to uphold polished company image.
• Developed and maintained positive relationships with guests for satisfaction.
• Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
• Trained new staff members in customer service techniques and hotel operations.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Contributed to overall hotel revenue growth by upselling room upgrades and additional amenities when appropriate.
• Managed time efficiently in order to complete all tasks within deadlines.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Gained extensive knowledge in data entry, analysis and reporting.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
• Partnered across departments to run smooth, professional events and activities.
• Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
• Addressed individual preferences by offering range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Coordinated with other entertainment venues to create joint promotional events.
• Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
• Enhanced participant engagement by incorporating creative activities and events into daily schedule.
• Promoted physical wellness through implementation of group exercise classes tailored to various ability levels.
• Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
• Maintained and ordered supplies for activities.
• Organized diverse activities, addressing various interests and promoting social interaction among participants.
• Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
• Skilled at working independently and collaboratively in team environment.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.
• Worked flexible hours across night, weekend, and holiday shifts.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated creativity and resourcefulness through development of innovative solutions.

• Enhanced client satisfaction by providing personalized wedding catering services tailored to individual preferences.
• Coordinated with catering staff to deliver food services for special events and functions.
• Coordinated with venue staff to ensure proper setup and breakdown procedures were followed during each event, allowing smooth flow from ceremony to reception.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Curated aesthetically pleasing table settings and buffet displays that complemented each guests chosen theme or style.
• Collaborated with event planners to ensure seamless coordination of catering services for memorable wedding experiences.
• Observed federal and local kitchen safety regulations to prevent food borne illnesses.
• Provided professional services and support in dynamic work environment.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Worked effectively in fast-paced environments.
• Applied effective time management techniques to meet tight deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Worked well in team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.