Summary

Overview

Work History

Education

Skills

Languages

Affiliations

References

WORK AUTHORIZATION

Timeline

Christine Wysocke

Customer Service

Schaumburg,IL

Summary

Dynamic professional with extensive experience at Protective Life, excelling in call center operations and client escalation management. Proven track record in enhancing service excellence and driving business growth through strategic initiatives. Strong leadership and analytical skills, adept at optimizing processes and ensuring compliance with regulatory standards.

Overview

years of professional experience

Work History

Team Lead

PROTECTIVE LIFE

Elgin, Illinois

04.2014 - 02.2025

Executed outbound calls and conducted inbound interviews while maintaining quality standards.
Managed client escalations and vendor relationships to ensure service excellence.
Contributed to business growth and revenue enhancement through strategic initiatives.

BRANCH OFFICE ADMINISTRATOR

EDWARD JONES INVESTMENTS

Roselle, Illinois

04.2001 - 01.2013

Directly accountable for overseeing all of the day-to-day branch office operations including handling incoming phone calls, deposits, mail and faxes. Organize and manage Financial Advisor calendar, screen calls for relevance, and promptly and courteously acknowledge and assist walk-in visitors. Prepare and follow-up on various marketing campaigns, conduct daily monitoring of quote monitor, and train and mentor new branch employees. Fully responsible for maintaining all records in strict compliance with both company and SEC guidelines while exercising sound judgement to perform duties in the best interest of customers and the company.

FORECLOSURE MANAGER

HOUSEHOLD FINANCE

Elmhurst, Illinois

06.1990 - 02.2001

Responsible for facilitating foreclosure actions in multiple states from beginning to completion. Analyzed and reported work progress in detail providing upper management with financial implications of each case. Obtained information from internal and external vendors to make informed decisions on a case by case basis. Managed a team of up to twelve employees to ensure that production standards and goals were met within established timeframes, complying with State, Federal, and Company regulations. Recruited, selected, motivated, and disciplined assigned employees up to and including termination.