Christine Xavier-Lopes
Boston,Massachusetts
Summary
To obtain a challenging position in a dynamic company where I can utilize my skills and experience to contribute to the success of the organization.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
FHCann & Associates inc
01.2021 - 12.2022
- Consistently exceeded key performance indicator targets regarding call length, conversion rate, and customer satisfaction
- Assisted other employees with questions about calls
- Answered inbound calls within guidelines/goals established by the client and contact center management
- Multi-tasked between multiple screens while speaking with customers
- Assisted with multiple projects that ranged from taking 50+ calls a day to data entry
- The job involved sitting, with a structured schedule, and working in front of a computer screen.
- Investigated and resolved customer inquiries and complaints quickly
Keyholder
Gap
11.2018 - 01.2021
- Drove results in customer experience, customer loyalty (opening credit cards and rewards), and making sure the store comped
- Supported store management in ensuring all tasks are completed in a timely and effective manner
- Mentored and trained new employees
- Was in charge of the supply budget
- Stepped up to assistant manager when needed
- Conducted merchandising duties
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork
- Kept store clean and organized to provide shoppers with a pleasant experience
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
Sales associate
GAP
02.2018 - 11.2018
- Helped customers find the right clothing for them and their families
- Drove results in customer experience, customer loyalty (opening credit cards and rewards), and making sure the store comped
- Assisted managers with merchandising new clothing properly
- Worked as a shipment helper
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Waitress
Pei Wei
08.2016 - 05.2017
- Served food to customers in a timely and friendly manner
- Cleaned tables, floors, counters, and other areas to maintain a clean and organized restaurant
- Assisted with morning food preparation
- Provided exceptional customer service to ensure a positive dining experience
Education
No Degree -
Bunker Hill Community College
Boston, MAHigh School Diploma -
Celebration High School
Celebration, FL05.2017
Skills
- Team-oriented, with experience collaborating with others to achieve goals
- Great with kids, able to create a fun and engaging environment
- Excellent customer service skills, with a focus on creating a positive experience for customers
- Responsible and organized, with a strong attention to detail
- Great work ethic, with a willingness to go above and beyond
- Tech-savvy, with fluency in Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook
- Quick learner, with the ability to adapt to new situations and learn new skills
Timeline
Remote Customer Service Representative
FHCann & Associates inc
01.2021 - 12.2022
Keyholder
Gap
11.2018 - 01.2021
Sales associate
GAP
02.2018 - 11.2018
Waitress
Pei Wei
08.2016 - 05.2017
No Degree -
Bunker Hill Community College
High School Diploma -
Celebration High School
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