Christine Yanes

• Fulfilled public records requests, ensuring sensitive and confidential information was always legally redacted.
• Assisted the general public and in person and via phone with any inquiries needed regarding records , general questions, and report retrievals.
• Trained new staff on record-keeping procedures and software usage.
• Validated criminal history information via systems like the Florida Crime Information Center (FCIC) or National Crime Information Center (NCIC).
• Fulfilled in person and online public records requests with any reports needing to be mailed or retrieved from microfilm as well.
• Assists other police agencies in checking records; assists insurance companies when requesting information of an accident/incident report.
• Participated in ongoing training and professional development opportunities, staying up to date with best practices in records management and law enforcement.

• Provided premier customer service, including greeting customers and responding to questions.
• Created customized options and solutions to meet customer unique copy and printing needs.
• Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
• Completed complex customer orders accurately and within quoted time limit.
• Prepared and processed papers/documents for use in scanning, faxing, laminating , and printing out posters.
• Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
• Arranged merchandise on shelves.
• Located products on behalf of customers, etc.
• Satisfied customers through efficient payment processing and delivery coordination.
• Increased sales by offering advice on purchases and promoting additional products.

• Housekeeping.
• Worked to learn tasks quickly to improve performance.
• Used strong interpersonal communication skills to convey information to others.
• Assisted in cleaning establishment / dance studios.

( Studio is now permanently closed)

• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers , or optical price scanners.
• Greeted customers entering establishment.
• Assisted customers by providing information.
• Issued receipts, refunds, credits, or change due to customers.
• Processed merchandise returns and exchanges.
• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as disinfecting conveyor belt and emptying trash cans.
• Assisted with duties in other areas of store, such as returning items back to shelves or bagging and carrying out customers' items.
• Restocked and organized merchandise in front lanes.