Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Christine Yao

Christine Yao

New York,NY

Summary

Experienced professional with a strategic vision and a proven track record of excellence in execution. Demonstrated ability to effectively transform complex challenges into scalable solutions. Known for possessing a "can do" spirit that drives success and fosters innovation within teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Corporate Learning Senior Specialist

SAP
09.2022 - 07.2025
  • Deliver training and onboarding enablement programs to ensure new hires are equipped with content, insights, resources, and tools to effectively navigate within the organization.
  • Ensure alignment of enablement activities with key internal and strategic topics.
  • Facilitate the successful execution and delivery of self-paced, virtual and Face-to-Face on-boarding sessions.
  • Leverage internal systems, infrastructure, and other enablement tools for delivering formal and informal/social learning.
  • Run, measure and report on the effectiveness of trainings delivered.
  • Determine opportunities for improving the learning experience.

Sales Support Specialist

SAP
02.2017 - 09.2022
  • Year One Success Onboarding Program(Y1S) GC Lead: Manage, coordinate, and facilitate workshops and eLearning; align to globally developed content and localize to fit in regional needs.
  • Sales Skills Program Management: Manage expectations, timelines and learning experience.
  • Content Lead for annual events: Customer Success Summit, SAP Innovation Day, etc.
  • Interact and collaborate with teams across organizations at all levels.

Intern

SAP
10.2014 - 04.2015
  • Seek resources to improve Sales team’s productivity by aligning with SAP’s corporate strategy.
  • Track and update key deal progress for executive level pipeline review meetings.
  • Organize events and manage risks for effective decision-making.

Education

MA - Cross-Cultural Communication

NEWCASTLE UNIVERSITY
09.2016

Skills

  • Fluent in Chinese and English
  • Knowledge of curriculum development best practices
  • Effective multi-tasking
  • Training program implementation
  • Strong interpersonal and communication skills
  • Professional relationship building
  • Collaborative team player
  • Adaptability in dynamic environments

Accomplishments

  • Spearheaded end-to-end onboarding programs for 10,000+ new hires annually, achieving NPS scores above 75+.
  • Architected and launched the Unified Global Onboarding Learning Platform, reducing ramp-up time by 30%.
  • Sales Enablement Leadership in APAC (2017–2022), boosted regional completion rates to #1 worldwide.
  • Engineered flagship events (Customer Success Summit, SAP Innovation Day), securing 98% participant satisfaction and generating $2M+ pipeline influence.
  • Recognition: "Most Motivated Student" (Newcastle University).
  • "Certificate of Honor" (North America Research Program).

Certification

  • Core Strengths (Crucial Learning)Certified Trainer
  • Improving Human Performance Certificate (ATD)
  • Corporate Social Responsibility 2021 - Excellence in Volunteer Leadership
  • Drive Ignite Transformation Knowledge - Year One Success for ALL Onboarding Experience SAP

Interests

  • SAP Greater China Volunteer Role Model (2020)
  • Launched an eco-initiative that earned SAP China the Eco-Certificated Enterprise certification (2022)
  • SAP China Brand Ambassador (2022)



Timeline

Corporate Learning Senior Specialist

SAP
09.2022 - 07.2025

Sales Support Specialist

SAP
02.2017 - 09.2022

Intern

SAP
10.2014 - 04.2015

MA - Cross-Cultural Communication

NEWCASTLE UNIVERSITY

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