Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Yarges

Conroe,TX

Summary

Driven Escalations and Project Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Overview

32
32
years of professional experience

Work History

RV Resort Manager

Leisure Lane RV Resort
Conroe, TX
09.2021 - 10.2024
  • Handle guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hire and train new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of three front desk agents, two maintenance and two cleaning staff members and helped to resolve issues arising during shifts.
  • Participated in financial activities such as setting site rates, purchasing supplies and equipment for the resort, and completing daily transactions report in addition to being responsible for monthly projections for all income for the resort.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw day-to-day operations of 200+ RV sites/tiny homes with a monthly rent/lease income of $80K.

Resort Sales Manager

Leisure Lane RV Resort
Conroe, TX
04.2020 - 09.2021
  • Created RV resort awareness through social media campaigns.
  • Arranged and coordinated sales calls with prospective guests to generate $45k in business for resort on monthly basis.
  • Liaised with rv dealerships to increase resort patronage 10%.
  • Utilized revenue management techniques to negotiate site rates to enhance resort’s financial performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.

Project Manager

HP, Inc
Omaha, Nebraska
12.2007 - 03.2020
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Increased savings by initiating and fostering relationships with other business teams to communicate on problem-areas and work closely to resolve.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Identified, reviewed and applied policies and procedures.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Escalation Manager

HP, Inc.
Omaha, NE
07.2002 - 12.2007
  • Developed internal requirements which complied with IT standards to minimize regulatory risks and liability across program.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Worked closely with IT and business daily to resolve customer or system issues.
  • Successfully closed over 1,000 escalations during five year period. System applications ranged from IBM, SAP, in-house software programs, and many more.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Sales Operations Manager

Compaq
Omaha, NE
03.2000 - 07.2002
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and five-member management team with related direct reports.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Worked with IT team from conception through implementation of Reseller website to purchase products.
  • Worked in tandem with Sales Director and Sales VP to better understand business process and initiate improvements, helping company achieve goals.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Recruited, hired, mentored and trained 12 staff on business procedures, policies, duties and customer care methods.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Operations Manager

Inacom Corp
Omaha, NE
07.1994 - 03.2000
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
  • Recruited, hired, mentored and trained 12 staff on business procedures, policies, duties and customer care methods.
  • Developed and maintained relationships with Reseller customers and suppliers through continual communication and contracts.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Administrative Assistant

Inacom Corp.
Omaha, NE
07.1993 - 07.1994
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.

Assistant Sales Manager

O'Reilly Auto Parts
10.2022 - Current
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Developed inventory management strategies to optimize stock levels and reduce shrinkage.
  • Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Managed scheduling of staff shifts for efficient coverage during peak shopping hours without exceeding budgetary constraints.
  • Assisted retail sales manager in conducting regular performance evaluations for staff members to identify areas of improvement and provide constructive feedback.
  • Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
  • Implemented loss prevention measures to minimize shrinkage rates and protect company assets from theft or damage.
  • Assisted customers in locating desired items while providing knowledgeable recommendations based on individual preferences or needs.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Met monthly sales goals set by store manager.

Education

High School Diploma -

Abraham Lincoln High School
Council Bluffs, IA

Associate of Arts - Business Administration

Phoenix University
Phoenix, AZ

Skills

  • Spreadsheet management
  • Process optimization
  • Meeting minutes
  • Office administration
  • Customer and Employee Relationship building
  • Coaching and mentoring
  • Delegation
  • Project organization
  • Relationship development
  • Tech-savvy - proficient in Microsoft Office, including Excel, Word, PowerPoint, Outlook, Visio, Sharepoint, AS400, Skype (Teams), OneNote; AS400, SAP, DOTcom, and EDI/XML
  • Property maintenance
  • Guest relations expertise
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Front desk operations

Timeline

Assistant Sales Manager

O'Reilly Auto Parts
10.2022 - Current

RV Resort Manager

Leisure Lane RV Resort
09.2021 - 10.2024

Resort Sales Manager

Leisure Lane RV Resort
04.2020 - 09.2021

Project Manager

HP, Inc
12.2007 - 03.2020

Escalation Manager

HP, Inc.
07.2002 - 12.2007

Sales Operations Manager

Compaq
03.2000 - 07.2002

Operations Manager

Inacom Corp
07.1994 - 03.2000

Administrative Assistant

Inacom Corp.
07.1993 - 07.1994

High School Diploma -

Abraham Lincoln High School

Associate of Arts - Business Administration

Phoenix University

Similar Profiles

CREATE PROFILE