Christine Yousefi
Northridge,CA
Summary
Proven team builder and skilled multitasker, I leveraged ingredient knowledge and sanitation practices to enhance customer satisfaction at Berry Bowl. Excelling in customer service and problem-solving, I significantly improved service efficiency during peak hours. My dedication to food safety and positive attitude consistently fostered a welcoming and safe dining experience. I'm able to work with people, both peers and customers, in an efficient manner.
Overview
2
2
years of professional experience
Work History
Smoothie Maker
Berry Bowl
07.2024 - 10.2024
- Collaborated with team members to optimize productivity during peak hours.
- Prepared and served juices and blended drinks.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Boba Barista
It's Boba Time
07.2023 - 09.2024
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Bookstore Cashier
El Camino Community College
09.2022 - 03.2023
- Increased customer satisfaction by providing prompt and accurate checkout services.
- Streamlined the returns process for customers, resolving issues quickly and professionally.
- Resolved customer complaints professionally, listening empathetically to their concerns while offering appropriate solutions or directing them to a supervisor if needed.
- Handled cash transactions efficiently, consistently balancing register at the end of each shift without discrepancies.
- Assisted in maintaining an attractive store environment through restocking shelves and organizing displays.
- Provided knowledgeable recommendations on books and other products based on customer interests and preferences.
- Set up new sales displays each week with fresh merchandise.
- Helped students find their assigned books for classes
- Re-stocked drinks and snacks for students
Education
Associate of General Studies - Business
El Camino College
Torrance, CA06.2024
High School Diploma -
Blue Ridge Academy
Maricopa, CA05.2022
Skills
- Cleanliness
- Order Taking
- Ingredient Knowledge
- Sanitation Practices
- Product Promotion
- Positive Attitude
- Food Safety Compliance
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking and Organization
- Excellent Communication
- Dependable and Cooperative
- Team building
Timeline
Smoothie Maker
Berry Bowl
07.2024 - 10.2024
Boba Barista
It's Boba Time
07.2023 - 09.2024
Bookstore Cashier
El Camino Community College
09.2022 - 03.2023
Associate of General Studies - Business
El Camino College
High School Diploma -
Blue Ridge Academy
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