Christine Zak

• aged high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Managed workload and priorities to meet claims processing meet deadlines.
• Trained new employees on claims processing procedures, contributing to well-prepared workforce.
• Identified fraudulent claims through thorough investigation and documentation of findings.
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
• Monitored changes in legislation that could potentially impact the way claims are processed or paid out by insurance companies.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Developed and implemented quality assurance processes to check accuracy of claims processing.
• Increased team productivity by leading training sessions on best practices for claims processing.
• Worked on dedicated accounts (Putnam Control)
• Worked on special projects for claims.
• Trained a new hire class
• Assisted new hire class in Hartford CT with Mentoring for claims.
• Lead huddle call meeting.facilitate claim question meetings
• Mentor claims processors on our team with claim questions.
• Help with system testing when a claims processor is needed to test system after system updates are implemented.
• Suggest ideas for making claims processing better.
• Complete training for my job to stay up to date on new ways of processing claims.
• Use variety of tools and maros to do my job correctly.

Answered redirected calls where needed.

Assisted people with their safety deposit boxes.

Opened and closed accounts for members safety deposit boxes.

Typed up bills for Safety deposit boxes.

Opened new savings and checking accounts.

Helped customers balance their checking accounts.

Closed checking and savings accounts.