Christine Zane
Germantown,Wisconsin
Summary
Personable Sales Team Leader skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Actively contributes by creating an empowering, positive culture with growth mindset attributes. Delivers responsibility with clear and simple actionable items that lead to reps achieving growth and success. Excellent interpersonal and written communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Sales Team Lead OPE
ARI Network Services, Inc
08.2019 - Current
- Developed new employee onboarding outline and training materials, outlining best practices and onboard new Territory Managers as well as, Business Development Reps
- Created processes and maintain accessible, knowledge base center online with support documentation for Territory Managers in areas of CRM processes, sales processes, sales language, sales training, B2B program details, Business Development Reps processes, qualifying prospects cheat sheet
- Assisted manager in creating and coordinating training for competition battle cards, moving to package pricing using price-anchoring methodology, presentation deck, and day-to-day duties such as coaching teams members, answering questions, and assisting directly with closing sales
- Created ongoing communication with internal departments to transition new customers more effectively and efficiently, saving company time and fostering team, supportive, environment
- Adaptable and proficient in learning new concepts quickly and efficiently
- Work with all team members to plan their quota goals with yearly sales action plan
Territory Manager
ARI Network Services, Inc
08.2017 - Current
- Performed by exceeding sales goals by cultivating and securing new B2B customers through multi-channel marketing; 115%-130% ACV, 55-65 new net logos / yearly
- Attend trade shows and industry events to sell company services and strengthen vendor relationships; delivered large audience presentations
- Increased sales using marketing strategies based on economy, production, and consumer buying trends; overall market conditions
- Resolve problems with customers to maintain relationships with other vendors and maintain customer base reoccurring revenue
- Collaborate with upper management to implement continuous improvements, outlining how to set standard expectations to be responsible to
Inside Sales Representative & Account Managment
Crisis Prevention Institute
11.2016 - 08.2017
- Collaborated with School Districts, Universities / Colleges, Health Care and Nonprofit Organizations, in Colorado and Wyoming to bring Nonviolent Crisis Intervention training programs into their organization's way of identifying and handling acting out behaviors of students and patients
- Collaborated with security businesses and large businesses in development and implementation of workplace violence prevention training for challenging customers, venues, or coworkers
- Worked with Colorado legislation in getting initiatives signed into action and law with a firm regarding education facilities
- Built Sales to 110%
- Participated in weekly professional development sessions
- Created proposals, mutual timelines, and budget reviews to implement programs within an organization using different methods of contact
National Sales Manager
Christine Zane, More Than Rewards
08.2014 - 11.2016
- Grew the company nationally by 130%, consistently exceeding monthly quota
- Worked with a full suite of Digital Marketing Tools that connect Harley-Davidson and Power Sports dealers to be better fitted to engage with customers
- Sold and trained customer loyalty rewards programs, CRM, mass & direct marketing solutions via print, email, and text - cloud-based software solutions
- Created and designed a business website best practice series in a blog format for our customers to achieve their business development goals for the next level of marketing
- Cold called into Harley-Davidson, Powersports dealers, develop relationships to partner with their marketing efforts
- Developed customer service training to sell solutions that made sense to the current customer base to focus on net new logo only (due to high business owner turnover rate within the market)
- Scaled business creating materials, via marketing vlogs, blogs, newsletters and promotional information to customers. Internally used auto-drip email campaigns, social proof, relationship building, and great account management
Territory Manager
ARI Network Services, Inc, ARI Network Services
10.2013 - 08.2014
- Sold SaaS tools to dealerships to increase online revenue.
Lead Account Manager
Power Sports Network
10.2011 - 10.2013
- Educated clients on new products or services to increase customer engagement with brand and engagement
- Consulted customers on overall business strategy and streamlining operations during wild west of the internet
- Created custom website design, developed content, SEO practices, email marketing, consulted customers in marketing campaigns and sales events, developed social media posts and strategies, consulted in video channels
- Coordinated with internal teams, graphics, integrations, DNS to facilitate prompt delivery of client projects
- Implemented 'positive time' at the start of each day with short, creating a grounded professional development mindset and strategies to use with customers and other employees
- Awarded 2nd place ‘Circle of Excellence’ for retention
Technical Service Specialist
UScellular
11.2008 - 12.2009
- Diagnosed the severity of customer issues, escalating tickets to appropriate personnel for intervention
- Presented immediate stress-relief strategies to team members - focused on STOP, DROP & ROLL methods
Security Master Analyst
Thomson Reuters
05.2008 - 09.2009
- Worked within SEC regulations entering time-sensitive trading information for financial firms
Team Lead Trainer
AT&T
01.1998 - 01.2008
- Technician / Subject Matter Expert (SME) / Single Point of Contact (SPOC) high-profile accounts / Manager Assistant / Coaching Opportunities
- FCC regulated
Education
Bachelor of Arts - Psychology, Communications
University of Wisconsin
Milwaukee, WI05.2023
Skills
- Business Management and Development
- Stress Management
- Sales Strategies
- Persistent and Resilient
- Client Relationship-Building
- Team Leadership
- Teamwork and Collaboration
- Meeting and Exceeding Sales Goals
Timeline
Sales Team Lead OPE
ARI Network Services, Inc
08.2019 - Current
Territory Manager
ARI Network Services, Inc
08.2017 - Current
Inside Sales Representative & Account Managment
Crisis Prevention Institute
11.2016 - 08.2017
National Sales Manager
Christine Zane, More Than Rewards
08.2014 - 11.2016
Territory Manager
ARI Network Services, Inc, ARI Network Services
10.2013 - 08.2014
Lead Account Manager
Power Sports Network
10.2011 - 10.2013
Technical Service Specialist
UScellular
11.2008 - 12.2009
Security Master Analyst
Thomson Reuters
05.2008 - 09.2009
Team Lead Trainer
AT&T
01.1998 - 01.2008
Bachelor of Arts - Psychology, Communications
University of Wisconsin
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