Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christine Ziegenhorn

Romeoville,IL

Summary

Seasoned Department Lead skilled in training employees, managing projects, and solving operational problems. Prepared to leverage operations expertise to take on challenging new position. Multi-talented department lead proficient in team oversight and client engagemnt. Adept at handling multiple areas of operations without losing service quality or team productivity. Bringing several-year record of industry success.

Overview

17
17
years of professional experience

Work History

Department Lead

Endeavor Health
Warrenville, IL
05.2016 - Current
  • Developed and implemented departmental policies and procedures.
  • Monitored employee performance and provided feedback to ensure job expectations were met.
  • Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Provided training and guidance to new employees on policies and procedures.
  • Resolved customer complaints in a timely manner by identifying root causes of issues.
  • Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
  • Oversaw department schedule, projects and quality standards.

Patient Service Representative/Front Office Manager

Dr.Francine Long-MDVIP-Edward Health Ventures
Naperville, IL
06.2011 - 05.2016
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Maintained a clean and organized reception area.
  • Answered incoming calls in a professional manner.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Sorted and distributed incoming mail daily.
  • Inputted patient demographic data into electronic health record system.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Maintained accurate records of services provided during each visit or procedure.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Patient Service Representative

Edward Hospital
Plainfield, IL
09.2007 - 06.2011
  • Provided customer service by answering patient questions and addressing concerns.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Answered incoming calls in a professional manner.
  • Inputted patient demographic data into electronic health record system.
  • Scanned documents into electronic health record system as needed.

Education

Associate of Applied Science - Health Sciences

Rasmussen College - Topeka
Romeoville, IL
04-2021

Skills

  • Organizational abilities
  • Promotions understanding
  • Prioritization skills
  • Equipment Maintenance
  • Recordkeeping
  • Team Training
  • Multitasking strength
  • Customer Relations

Accomplishments

  • Graduated from Rasmussen with Honors
  • Continuously qualified for Deans List during school
  • Received the 'Smile Award' recognition through Edward Health Ventures for continuously providing a welcoming smile.

Timeline

Department Lead

Endeavor Health
05.2016 - Current

Patient Service Representative/Front Office Manager

Dr.Francine Long-MDVIP-Edward Health Ventures
06.2011 - 05.2016

Patient Service Representative

Edward Hospital
09.2007 - 06.2011

Associate of Applied Science - Health Sciences

Rasmussen College - Topeka

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Christine Ziegenhorn