Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE ZOLA

Trenton

Summary

Seasoned Dental Office Manager with comprehensive background in managing daily operations of dental practices. Strengths include optimizing productivity, ensuring patient satisfaction, and maintaining regulatory compliance. Specialize in fostering strong team environments to deliver high-quality dental care and service. Significant contributions made in streamlining office processes, reducing patient wait times and improving overall efficiency.

Overview

26
26
years of professional experience

Work History

Dental Office Manager

Lawrenceville Dental Arts
Lawrenceville
10.2013 - Current
  • Managed patient scheduling and appointment confirmations efficiently.
  • Assisted with billing and insurance verification processes daily.
  • Coordinated office supplies and inventory management proactively.
  • Supported dental staff with routine administrative tasks consistently.
  • Maintained patient records and ensured data accuracy securely.
  • Handled patient inquiries and provided information courteously.
  • Organized patient flow to enhance office operations smoothly.
  • Implemented office policies to promote a positive environment effectively.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Ensured accurate data entry of patient information into the office management system.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.

Dental Assistant

DR Laurence Chacker
Lawrenceville
10.2008 - 01.2012
  • Assisted dentists during procedures and ensured patient comfort.
  • Managed patient records using dental software and maintained confidentiality.
  • Prepared treatment rooms and sterilized instruments per infection control protocols.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Scheduled appointments and coordinated with insurance providers for coverage verification.
  • Supported dental team by organizing supplies and maintaining inventory levels.
  • Conducted preliminary examinations and collected medical histories from patients.
  • Communicated effectively with patients to address concerns and answer questions.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.

Dental Assistant

Princeton Dental Group
Princeton
03.1999 - 12.2007
  • Assisted dentists during procedures and ensured patient comfort.
  • Managed patient records using dental software and maintained confidentiality.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Scheduled appointments and coordinated with insurance providers for coverage verification.
  • Supported dental team by organizing supplies and maintaining inventory levels.
  • Conducted preliminary examinations and collected medical histories from patients.
  • Communicated effectively with patients to address concerns and answer questions.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Laid out dental instruments and equipment before procedures.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
  • Educated patients on treatment procedures and post-procedure home care.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Educated patients on proper oral hygiene techniques and habits.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.

Education

Phlebotomy Certificate - Phlebotomy Certificate

Mercer Counrty Technical School
Hamilton, NJ
02-2013

High School Diploma -

Notre Dame High School
Lawrenceville, NJ
06-1990

Some College (No Degree) - Liberal Arts

Mercer County Community College
Trenton, NJ

Skills

  • Billing administration
  • Insurance verification
  • Office inventory management
  • Customer service
  • Patient scheduling
  • Data entry accuracy
  • Patient records management
  • Staff training
  • Front desk operations
  • Office policy implementation
  • Team coordination
  • Workflow optimization
  • Communication skills
  • Patient care
  • Problem solving
  • Patient relations
  • Human resources
  • Schedule management
  • Oral communication
  • Insurance billing
  • Workflow coordination
  • Office administration
  • Infection control
  • Regulatory requirements
  • Dental software proficiency

Timeline

Dental Office Manager

Lawrenceville Dental Arts
10.2013 - Current

Dental Assistant

DR Laurence Chacker
10.2008 - 01.2012

Dental Assistant

Princeton Dental Group
03.1999 - 12.2007

Phlebotomy Certificate - Phlebotomy Certificate

Mercer Counrty Technical School

High School Diploma -

Notre Dame High School

Some College (No Degree) - Liberal Arts

Mercer County Community College

Similar Profiles

CREATE PROFILE