Christinea Hightower-runnels
Oklahoma City,OK
Summary
I have expertise in all positions
Legal office assistant 2 years
Warehouse 2 years
Insurance. 2 years
Bank auditing. 1 year
Child care. 8 years
Customer service. 3 years
Retail. 3 years
Telecommunications. 2 years
I'm very versatile in my work I'm highly productive and motivated63rd
Overview
12
12
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
11.2019 - 06.2021
- I'm a picker i Log into my station, keep a pick rate of 400 units per hour
- Pay attention to screen display of product pick product from lit up bin and place in bin and tap bin rack light to send robot on and receive the next robot and next screen display of product
Licensed Insurance Agent/Customer Service Representative
TTEC
07.2021 - 04.2023
- I prepared the insured with the insurance agreements and go over with the insured about the terms and agreements set in place.
Customer Service Representative
WAL MART
05.2018 - 10.2019
- Counting Communicated all merchandise needs or issues to appropriate supervisors
- Vv Processed and issued money orders for customers
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner
- Created new processes and systems for increasing customer service satisfaction
- ATTORNEY COMBS LAW FIRM
Legal office assistant
Combs law office
12.2016 - 01.2018
- Planned and executed project .Inputted information from customer calls and onsite service visits into the company's system using Software
- Prepared routine legal correspondence and memoranda for attorney partners
- Prepared departmental contracts for attorney approval
- Effectively controlled the release of proprietary and confidential information for general client lists
- Filing, faxing, planning meetings with clients, scanning information, scheduling, assisting in cases.
Customer Service Representative
Walmart
02.2015 - 09.2016
- Returning items to the sales floor assisting customers with issues pertaining to payment or returns.
Customer Service Representative
HERTZ CORPORATION
02.2012 - 03.2015
- Excelled in exceeding daily credit card application goals
- Provided customer service for Client in inbound and outbound call center
- Performed in-depth research to answer more complex questions
- Ranked as most effective in Action out of Number representatives
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Interacted with customers and retail buyers to expedite orders
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
- Answered customers' questions and addressed problems and complaints in person and via phone
- Investigated and resolved billing and service discrepancies.
Call Center Representative
AMERIBANC
04.2017 - 05.2017
- Corresponded with Department team to determine solutions to problems
- Delivered customer support to Number callers in an average Timespan
- Earned Number % satisfaction rating from customers
- Provided product and service information to customers
- Prevented store losses by utilizing awareness, attention to detail and integrity
- Developed Number new customer prospects or referrals
- Exceeded personal sales goals for Number quarters in a row
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Bank Auditor
ACT
Norman, OK
04.2023 - 01.2024
- Streamlined internal controls for improved compliance with regulatory standards, reviewing policies and procedures regularly.
- Identified areas for cost savings within bank operations as part of continuous improvement initiatives stemming from audit findings.
- Evaluated the effectiveness of internal controls against fraud prevention strategies, recommending improvements as necessary.
- Enhanced audit efficiency by implementing risk-based methodologies and automating processes.
Laundry Attendant
I-240 Laundromat
Oklahoma City, OK
01.2024 - 03.2024
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
Associate - Legal office assistant
Rose State College
Oklahoma City, OK05.2020
Skills
- CUSTOMER SERVICE
- ORGANIZATIONAL SKILLS
- SHIPPING
- TEAM PLAYER
- REGULATORY COMPLIANCE
- Customer Care
- Customer Support
- Call Center
- CSR
- 40 wpm Microsoft word Microsoft office Microsoft excel (3 years)
- English
- Administrative Experience
- Microsoft Publisher
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office
- Customer Relationship Management
- Relationship Management
- Document Management
- Quality Assurance
- Telecommunication
- Strategic Planning
Additional Information
SKILLS Adaptive team player Strong organizational skills Regulatory compliance Active listening skills Fashion knowledge Shipping & receiving Results oriented Relationship-building Telecommunication skills Customer service expert Team leadership Markdown/promotional procedures
Assessments
- Reliability, Highly Proficient, 05/01/19
- Customer Service, Highly Proficient, 10/01/19
- Personality: Hard-Working, Proficient, 05/01/19
- Customer Focus & Orientation, Completed, 05/01/19
- Customer Service Skills, Completed, 05/01/19
- Call Center Customer Service, Completed, 10/01/19
- Verbal Communication, Expert, 10/01/19
Personal Information
- Relocation: Anywhere
- Title: Legal office assistant, Customer Service Representative
Timeline
Laundry Attendant
I-240 Laundromat
01.2024 - 03.2024
Bank Auditor
ACT
04.2023 - 01.2024
Licensed Insurance Agent/Customer Service Representative
TTEC
07.2021 - 04.2023
Amazon Fulfillment Associate
Amazon
11.2019 - 06.2021
Customer Service Representative
WAL MART
05.2018 - 10.2019
Call Center Representative
AMERIBANC
04.2017 - 05.2017
Legal office assistant
Combs law office
12.2016 - 01.2018
Customer Service Representative
Walmart
02.2015 - 09.2016
Customer Service Representative
HERTZ CORPORATION
02.2012 - 03.2015
Associate - Legal office assistant
Rose State College