Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christinea Stotler

Moorefield,WV

Summary

Highly efficient and motivated professional with over 20 years extensive experience and skills performing technical support to staff, detailed record keeping, financial service management and clerical responsibilities. Strong ability to manage workflow, complete and resolve issues and concerns effectively while maintaining a positive attitude, while providing excellent customer service. Proven management and leadership abilities while managing a busy business office and having a 100% accuracy and deficient free audit annually for the past 5 years in a row. I pride myself in my strong work ethic, reliability, honesty and dedication to perform at my highest abilities. Seeking a position with Eastern to grow, and enable me the opportunity to be a strong team member and asset.

Overview

24
24
years of professional experience

Work History

Financial Services Coordinator

Homewood At Williamsport
11.2014 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Monitored loans and accounts payable and receivable to keep current.
  • Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
  • Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent service excellence.
  • Improved data accuracy by implementing robust reconciliation processes and regular audits.
  • Identified areas for cost reduction, leading to significant savings without compromising service quality or delivery.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate financial information.
  • Streamlined financial processes for increased efficiency and improved accuracy in reporting.
  • Evaluated employee performance.
  • Oversaw general accounts, budgets and accounts receivable.
  • Ensured timely completion of financial reports, contributing to prompt decision making.
  • Managed Resident Trust accounts, facility Petty Cash Accounts, Reconciliation of all accounts monthly and as needed, as well as daily remote banking.
  • Completed all monthly, Quarterly and Annual State reporting and auditing
  • Worked closely with State agencies to ensure timely application and approval status for clients
  • Reviewed aging Accounts and Collections
  • Facilitated communication between clients and internal departments for seamless coordination of financial services.
  • Collaborated closely with management to establish performance benchmarks, guiding staff towards meeting key targets consistently.
  • Contributed significantly to the company''s revenue growth through proactive upselling of additional products/services based on clients'' needs and preferences.
  • Maintained updated records of all financial transactions to support traceability.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution

Billing / AR /Employee Benefits Account Manager

Berkeley Springs Rehabilitation & Nursing
11.2000 - 09.2014
  • Coordinated open enrollment meetings for clients, ensuring employees were well-informed about their benefit options.
  • Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
  • Assisted HR departments in developing clear and concise employee communications materials regarding their benefits programs.
  • Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
  • Worked closely with carriers to resolve claims disputes or billing issues on behalf of clients in a timely manner.
  • Educated new hires about different benefit plans.
  • Managed and maintained billing office which included all billing and collections for 120 bed skilled nursing facility and outpatient accounts.
  • Daily responsibilities included accounts receivables, deposits and cash entries. Maintained detailed record keeping, census information and filing.
  • Clear communication with patients, families, Executive Director, and Insurance providers to ensure accuracy of all claims and resolution of issues.
  • Participated in daily , weekly and monthly meetings to review claims, and quality assurance.
  • Maintained and filled all OSHA logs according to State regulations.
  • Demonstrated knowledge of HIPPA Privacy and Security regulations by appropriately handling and disclosing information as needed.
  • Conducted annual employee performance reviews and disciplinary actions as needed.

Education

High School Diploma -

Berkeley Springs High
Berkeley Springs WV
05.1993

Skills

  • Ethical behavior
  • Credit analysis
  • Payment Collection
  • Financial Services
  • Cost Control
  • Database Management
  • Financial Analysis
  • Invoice Coding
  • Financial Planning
  • Financial coordination
  • Loss and profit statements
  • Customer Relationship Building
  • Cash Handling
  • Cash Management
  • Customer Relationship Management
  • Account Maintenance
  • Financial Reporting
  • Cost-benefit analysis
  • Regulatory Compliance
  • Staffing and scheduling
  • Operations Management
  • Staff Management
  • Motivation
  • Honest & Dependable

Timeline

Financial Services Coordinator

Homewood At Williamsport
11.2014 - Current

Billing / AR /Employee Benefits Account Manager

Berkeley Springs Rehabilitation & Nursing
11.2000 - 09.2014

High School Diploma -

Berkeley Springs High

Similar Profiles

CREATE PROFILE
Christinea Stotler