Christine A. Wheeler
Fresno,CA
Summary
I am a dynamic individual with hands-on experience in various hotel departments and a proven ability to overcome challenges. I possess strong problem-solving skills and take a proactive approach to new tasks. I am recognized for my adaptability, creativity, and results-oriented mindset. I am committed to making meaningful contributions and advancing the goals of the organization.
As a hands-on leader, I am not afraid to jump in and assist wherever needed. I strive to deliver results that contribute to the overall mission and success of the business. I have the self-assurance necessary to achieve goals and am constantly looking for ways to introduce new products and services that will meet the needs of tomorrow's savvy travelers.
Overview
20
20
years of professional experience
Work History
Hotel General Manager
E. McKinley Ave, Quality Inn
Fresno, CA
09.2023 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Developed and implemented marketing strategies to promote hotel services
- Developed and implemented strategies to optimize operational efficiency and maximize profits
- Monitored and evaluated performance of personnel to confirm compliance with standards
- Solicited and reviewed guest feedback and promptly resolved complaints
- Oversaw day-to-day operations of 77-room hotel with staff of 15 employees
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Beauty Sales Manager
Estee Lauder Macy's
Fresno, CA
12.2022 - 09.2023
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales
- Maintained accurate inventory and sales records for department
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department
- Managed team of 7 associates in cosmetics department to achieve and maintain highest standards of customer service
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Built relationships with customers and community to establish long-term business growth
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Organized promotional events and interacted with community to increase sales volume.
Hotel General Manager
21st Century LLC / Hampton Inn & Suites By Hilton
02.2017 - 12.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Increased customer service ratings through personable service
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
- Implemented successful strategies to increase customer satisfaction
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Established and upheld high standards, promoting great customer service and assistance to guests
- Oversaw day-to-day operations of 85-room hotel with staff of 25 employees
- Created and managed accurate occupancy forecasts and budgets
- Solicited and reviewed guest feedback and promptly resolved complaints
- Assisted with development and distribution of marketing materials for facility
- Monitored and evaluated performance of personnel to confirm compliance with standards
- Analyzed and evaluated business data to identify opportunities for improvement
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Offered appropriate reservation options based on expected attendees when coordinating events.
Sales Manager
Macy's
Visalia
06.2012 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Attended industry events and conventions to expain sales opportunities
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Organized promotional events and interacted with community to increase sales volume
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Built relationships with customers and community to establish long-term business growth
- Managed accounts to retain existing relationships and grow share of business
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Associate Sales Manager
BigLots
Fresno, CA
10.2010 - 12.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Kept orderly and accurate accounting records by monitoring sales documentation
- Monitored areas for security issues and safety hazards
- Resolved customer complaints quickly to maintain customer satisfaction
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Maintained current knowledge of store promotions and highlighted sales to customers
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Used POS system to enter orders, process payments and issue receipts
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers
- Received new stock and input values into computer system
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence
- Conducted employee training and onboarding processes with strategic goals in mind.
Hotel General Manager
Extended Stay America
Fresno, CA
01.2005 - 08.2010
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Provided exceptional service and assistance to guests upon check-in
- Provided services efficiently and with high level of accuracy
- Analyzed and evaluated business data to identify opportunities for improvement
- Monitored and evaluated performance of personnel to confirm compliance with standards
- Evaluated and promptly resolved lodging facility operational issues
- Solicited and reviewed guest feedback and promptly resolved complaints
- Oversaw day-to-day operations of 95-room hotel with staff of 30 employees
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
High School Diploma - undefined
Erma Duncan Polytechnical High School
06.2000
Skills
- Guest retention
- Marketing
- Guest accommodations
- Office and staff streamlining
- Guest satisfaction
- Dining reservations
- Housekeeping oversight
- Guest complaint resolution
- Sales
- Hotel marketing
- Disciplinary action and termination
- Training and mentoring
- Front office staff
- Accounts management
- Corporate hospitality
- Revenue management
- Sales strategy development
- Financial records analysis
- Problem-solving abilities
- Contract Negotiation
- Brand Promotion
- Team Leadership
- Employee engagement
- Budget planning
- Hotel operations
Timeline
Hotel General Manager
E. McKinley Ave, Quality Inn
09.2023 - Current
Beauty Sales Manager
Estee Lauder Macy's
12.2022 - 09.2023
Hotel General Manager
21st Century LLC / Hampton Inn & Suites By Hilton
02.2017 - 12.2022
Sales Manager
Macy's
06.2012 - 02.2017
Associate Sales Manager
BigLots
10.2010 - 12.2015
Hotel General Manager
Extended Stay America
01.2005 - 08.2010
High School Diploma - undefined
Erma Duncan Polytechnical High School
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