Christine Ann Lopez
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Disputes Specialist
JPMorgan Chase
San Antonio, TX
01.2024 - Current
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Reduced chargeback rates by proactively addressing potential issues before they escalated into formal disputes.
- Managed caseloads effectively, ensuring timely processing of disputes in accordance with established procedures.
Services Consultant (Remote)
Progressive
Mayfield Heights, OH
02.2023 - 10.2023
- Worked independently with minimal supervision.
- Educated customers in their coverages and assisted in making necessary changes to their premiums.
- Met upsell goals by proactively suggesting additional services to customers, complemented by providing accurate information on products, availability, and pricing.
- Prepared insurance verification documents and sent to lien holders or banks as needed.
Customer Care Representative
CVS Caremark
San Antonio, TX
11.2021 - 03.2022
- Answered incoming calls in a high volume environment
- Began prior authorization process for members in need of specific medication and advised of options available if denied prior authorization
- Reordered medications for members and sent refill requests to doctors' office upon members request
- Contacted pharmacies for members to transfer medications as needed
- Explained to members their plan design, copays, deductibles, etc.
Certified Nursing Assistant
Amazing Grace Primary Home Care
San Antonio, TX
07.2018 - 05.2020
- Assisted patients with ADLs such as feeding, grooming, toileting.
- Monitored patients’ intake of oral medication as directed by physician.
- Cleaned rooms, changed bed linens, and attended to patients’ comfort and cleanliness.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Call Center Representative
KCI a division of Acelity
San Antonio, TX
08.2015 - 05.2017
- Performed outbound calls to customers for missing paperwork needed for billing insurance
- Received, faxed, and scanned documents and added to patients’ file
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Received, faxed, and scanned documents and created orders necessary to fulfill prescription of medical equipment
- Contacted patients to review privacy policy and assignment of benefits
- Followed and abided by HIPAA privacy standards.
Call Center Representative
Xerox
San Antonio, TX
11.2013 - 02.2014
- Assisted customers with online accounts and billing
- Provided information to customers
- Logged and filed complaints.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Certified Trainer
Luby’s
San Antonio, TX
01.2011 - 01.2013
- Trained new hires for front of house duties.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Documented attendance, participation and progress.
Education
Bachelor Of Accountancy - Accounting And Finance
Western Governors University
Salt Lake City, UTCertified Nursing Aide - undefined
The Healthcare Institute
San Antonio, TX2017
High School Diploma - undefined
Kennedy High School
San Antonio, TX2010
Skills
- Strong written and presentation skills
- Computer Skills: Microsoft Office: Word, Excel, PowerPoint, Outlook, Publisher; Windows, Citrix
- Conflict and Complaint Resolution
- Typing Speed: 45-50 WPM with 95% accuracy
- Data Entry
- Coaching and Training
- Cash Management
Timeline
Disputes Specialist
JPMorgan Chase
01.2024 - Current
Services Consultant (Remote)
Progressive
02.2023 - 10.2023
Customer Care Representative
CVS Caremark
11.2021 - 03.2022
Certified Nursing Assistant
Amazing Grace Primary Home Care
07.2018 - 05.2020
Call Center Representative
KCI a division of Acelity
08.2015 - 05.2017
Call Center Representative
Xerox
11.2013 - 02.2014
Certified Trainer
Luby’s
01.2011 - 01.2013
Bachelor Of Accountancy - Accounting And Finance
Western Governors University
Certified Nursing Aide - undefined
The Healthcare Institute
High School Diploma - undefined
Kennedy High School