Christine B Brown
Lamar,SC
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Resourceful Customer Service Administrator recognized for high productivity and efficient task completion. Specialize in customer relationship management, problem resolution, and process improvement. Excel in communication, empathy, and adaptability, ensuring top-notch service delivery and client satisfaction with every interaction.
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
2024
2024
years of professional experience
Work History
Customer Service Administrator
ABB Inc
FLORENCE, SC
10.2016 - 10.2023
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Maintained accurate records of customer interactions, transactions and feedback.
- Ensured compliance with company policies and procedures when dealing with customers.
Production Planning and Control Engineer
ABB Inc
FLORENCE, SC
05.1996 - 10.2016
- Implemented Lean Manufacturing principles such as Six Sigma across all departments within the organization.
- Developed and implemented production plans to meet customer demand.
- Maintained accurate records of inventory levels, product specifications, output targets.
- Prepared reports detailing data analysis along with prospective solutions, benefits and costs.
- Assisted in troubleshooting issues related to equipment malfunctions or delays in supply chain networks.
- Specified system components or direct product modifications to verify conformance with engineering design or performance specifications.
- Participated in root cause analysis activities when investigating any deviations from expected results.
- Coordinated with suppliers and vendors regarding material requirements and delivery scheduling.
- Conducted regular meetings with cross-functional teams to review production schedules, timelines and priorities.
- Collaborated with engineering teams in order to develop solutions that improve productivity and reduce costs.
- Evaluated existing policies and procedures related to inventory management and control systems.
- Created and maintained process and production documentation.
- Monitored the progress of production processes in order to identify potential problems or areas for improvement.
Expeditor
ABB Inc
, SC
08.1992 - 05.1996
- Entered information into system to update status reports.
- Reviewed customer specifications for each order and determined the most cost-effective transportation method.
- Verified purchase orders, invoices and packing slips for correctness.
Stock Room Clerk/Material Handler
ABB Inc
, SC
03.1988 - 04.1992
- Monitored office supplies inventory and placed orders when necessary.
- Organized and maintained filing systems for confidential documents.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Created memos, letters, emails, reports, presentations as requested by management.
- Communicated with customers and employees to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Inventoried and ordered materials, supplies and services.
Expeditor
ABB Inc
FLORENCE, SC
Education
High School Diploma -
Spaulding High School
Lamar, SC06-1969
Some College (No Degree) - Accounting And Finance
Florence-Darlington Technical College
Florence, SCSome College (No Degree) - Business Administration
Coker College
Hartsville, SCSkills
- Front Office Administrator
- Corporate policies
- Meeting deadlines
Timeline
Customer Service Administrator
ABB Inc
10.2016 - 10.2023
Production Planning and Control Engineer
ABB Inc
05.1996 - 10.2016
Expeditor
ABB Inc
08.1992 - 05.1996
Stock Room Clerk/Material Handler
ABB Inc
03.1988 - 04.1992
Expeditor
ABB Inc
High School Diploma -
Spaulding High School
Some College (No Degree) - Accounting And Finance
Florence-Darlington Technical College
Some College (No Degree) - Business Administration
Coker College
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