Christine Bains
Product Owner, CPOSP
Shafter,CA
Summary
Dynamic and results-driven Product Owner with a proven track record of driving success across multiple projects simultaneously. Recognized for close collaboration with Quality Assurance (QA) teams and crafting robust user acceptance criteria for effective User Acceptance Testing (UAT). Proficient in strategic integration of test cases into requirements and adept at gathering requirements from diverse user groups, including billing/finance, sales, marketing teams, and telehealth service providers. Skilled in leading essential scrum ceremonies, maintaining transparent communication with developers, and fostering effective collaboration with managers across diverse teams. Experienced in building products from scratch and increasing user satisfaction through innovative solutions. Proficient in the SDLC and Agile methodologies (Scrum, Kanban, SAFe), proficient in tools such as Jira, Rally, Confluence, GitHub, Figma, AWS, and MS Office Suite. Poised to drive impactful resolutions and deliver value through strategic product management.
Overview
19
19
years of professional experience
Work History
Product Owner
Happy Tax
02.2019 - 11.2021
- Improved project delivery efficiency by 50% through effective backlog prioritization.
- Successfully delivered 8 projects on time and within budget, resulting in 20% increase in team collaboration and morale.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Coordinated with software developers to create custom applications and trackers, effectively achieving client goals.
- Led ownership and prioritization of product backlog overseeing end-to-end product deployments and fostering collaboration within development team.
Lead Pharmacy Technician
CVS Pharmacy
03.2005 - 11.2021
- Specialized in Prior Authorizations (PA), Medicare, Medicaid, Medi-cal, Tricare, all third-party billing/ cobilling and ensured expedited Turn Around Time(s) (TAT).
- Managed employee training for 7 new hires over period of 5 months offering continuous guidance and mentorship on best practices while providing constructive feedback.
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
Product Owner
ELuma
11.2021 - 11.2023
- Directed entire lifecycle of product from ideation to successful release, while ensuring seamless and effective deployments.
- Directed user feedback sessions and stakeholder meetings to pinpoint product pain points and align with C-suite objectives. Utilized insights to redesign product, introducing intuitive reporting and calendar features, resulting in 70% increase in product functionality and 53% reduction in helpdesk tickets, optimizing user efficiency and support team workload.
- Initiated alignment of product with Medicaid Billing requirements ensuring seamless compatibility.
- Designed and deployed billing and invoicing functionalities within product, seamlessly integrating with QuickBooks Office.
- Developed comprehensive roadmaps to guide strategic evolution of all products, aligning with organizational goals and ensuring continuous improvement. These roadmaps facilitated clear direction for product development teams, resulting in timely releases, enhanced product functionality, and increased customer satisfaction. As a result strategic roadmap implementation, product development timelines improved by 30%, customer satisfaction scores increased by 20%, and revenue grew by 15%.
- Published detailed functional requirement documents, workflows, use cases, and training materials to foster clarity and alignment across teams. These documents served as crucial guides for development, ensuring all team members understood project requirements and objectives. Consequently, project delivery timelines were expedited by 20%, collaboration between teams improved by 30%, and error rates decreased by 12%.
- Executed rigorous production validation process post-release deployment, contributing to consistent customer satisfaction rate and ensuring seamless functionality of products. By meticulously testing each product iteration, identifying and addressing potential issues proactively, we achieved customer satisfaction rate of 95% and minimized post-release defects by 25%. Because of this rigorous validation process, customer retention increased by 20%, leading to improved brand reputation and market competitiveness.
Education
Master of Arts -
National University
La Jolla, CA 05.2001 -
Work Availability
monday
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Timeline
Product Owner
ELuma
11.2021 - 11.2023
Product Owner
Happy Tax
02.2019 - 11.2021
Lead Pharmacy Technician
CVS Pharmacy
03.2005 - 11.2021
Master of Arts -
National University
05.2001 -