Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Cardillo

Smithtown,New York

Summary

Adaptable, accountable, and dedicated professional. Proactive, and eager to learn. Exhibits both strong organizational skills and ability to multi-task, demonstrates leadership skills vital to ensuring timely responses and meeting customer expectations.

Driven professional with robust background in branch management, bringing valuable experience in team leadership and operational oversight. Known for fostering collaborative environment and achieving set targets. Adaptable to evolving needs and skilled in strategic planning and customer service.

Overview

15
15
years of professional experience

Work History

Branch Leader

Long Island Rail Road
05.2022 - Current
  • Manage daily activities at stations including all cleaning and ticket office functions as well as events and issues requiring customer service relations
  • Coordinate activities among other LIRR departments, local governments and civic groups
  • Utilize all department/corporate technology including but not limited to Enterprise Asset Management, station inspection application, fire extinguisher application, CTAMS/Kronos to successfully complete required tasks
  • Monitor and perform station inspections, ensuring timely response to deficiencies. Formulate station maintenance priorities
  • Ensure a safe working environment and adherence to guidelines of company safety policies and procedures
  • Plan manpower resources for ticketing, customer service and cleaning services
  • Coordinate and staff all bus programs as it relates to planned or unplanned service disruptions
  • Maintain station records in accordance with Company policy and procedures
  • Host Meet Your Manager Events to promote LIRR to local governments, education facilities, civic groups, and businesses adjacent to LIRR stations.
  • Monitor expenses and contracts. Provide input for development of annual operating plan and budget
  • Streamlined operations for increased efficiency through process improvements and updated technology.
  • Collaborated with other branches to share best practices and drive consistent performance across the organization.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open lines of communication between staff members at all levels of the organization.

Pass Office Supervisor

Long Island Rail Road
01.2018 - 05.2022
  • Manage daily activities of the LIRR's transportation Pass Program for employee/non-employee photo identification card and facility access control card programs as well as customer service relations
  • Procurement of materials and services/contracts for office, including order creations, following approval cycle, monitoring budgets, receipting, and delivery verification
  • Develop budget projection reports for annual operations and future projects
  • Coordinate activities with inter-departmental and union representatives efficiently and timely to maintain constructive relationships
  • Ensure staff are appropriately trained on all procedures and technologies required to successfully complete tasks
  • Follow Collective Bargaining Agreements, company safety policies, and procedures to ensure a safe, professional, and clean work environment
  • Assist in the investigation, evaluation, development, and implementation of system and departmental advancements
  • Maintain office files and records according to existing company policies/procedure while developing and implementing internal control procedures, as needed
  • Assist management in motivation of personnel through development training and counseling
  • Develop necessary reports for performance and compliance by producing SQL, Crystal, and Excel reports and updates as listed in procedures and as requested by management

Office Manager / Human Resources

Construction & Realty Services Group
03.2017 - 01.2018
  • Manage daily cleaning activities at various locations as well as events and issues that required customer service for both external and internal customer
  • Involved with civic and local government officials on project updates that involves their respective community
  • Ensure a safe working environment for all employees
  • Handled all payroll responsibilities
  • Manage various contracts and Union agreements
  • Develop/implement written procedures for internal controls of numerous projects
  • Available 24/7 as required or whenever needed to complete time constraint projects
  • Oversee compliance with company procedures, including human resources, payroll, expensing monitoring, contracts, and documentation of day-to-day operations
  • Budgeting, purchasing, organizing, and maintenance of all office and project supplies for daily operations and construction projects
  • Plan and host promotional company events
  • Review staff performance and implement discipline of personnel, when necessary
  • Address company, customer, and employee concerns
  • Staff and coordinate unplanned and planned company events by ensuring manpower is available to complete tasks
  • Collect and assemble daily expense and contract files to be presented to company owner

Administrative Assistant

All Pro Appraisal Services
01.2013 - 01.2018
  • Oversaw business functions of office including vendor relations, managing calls and project management
  • Client relationship role assisting clients with property tax grievances and filings

Office Manager

Harbor Hill Dental
05.2014 - 02.2016
  • Handled scheduling, payroll, ordering supplies, and human relations concerns, including benefits and compensation
  • Implemented and performed procedures to assess quality control of data entry
  • Responsible for analyzing expenditures, managing finances, accounting, and assessing productivity of company and employees
  • Coordinated with marketing platforms to create all print advertisements
  • Developing and maintained public relations via company website and internet presence on Google, Yelp, and social media

Assistant/Receptionist

Ultimate Foot Care
08.2013 - 10.2014
  • Develop new filing, cleaning, and organizational protocols and assisted patients with claims management
  • Clerical duties including scheduling appointments, answering phones, and billing

Receptionist

SUNY Oneonta Admissions Office
01.2010 - 05.2013
  • Manage office activities and provide secretarial assistance while training new employees

Education

Bachelor of Science - Concentration: Human Biology

State University of New York College At Oneonta
Oneonta, NY
05.2013

Master of Business Administration - Concentration in Human Resources, Minor in Marketing

Southern New Hampshire University
Manchester, NH
05-2026

Skills

  • Advanced Excel Skills
  • Advanced PowerPoint Presentation Skills
  • Skilled in Document Creation with Word
  • Outlook Communication Skills
  • Skilled in Data Analysis Using Microsoft Access
  • Peoplesoft Experience
  • Kronos Software Experience
  • Experience with ICS Software

Timeline

Branch Leader

Long Island Rail Road
05.2022 - Current

Pass Office Supervisor

Long Island Rail Road
01.2018 - 05.2022

Office Manager / Human Resources

Construction & Realty Services Group
03.2017 - 01.2018

Office Manager

Harbor Hill Dental
05.2014 - 02.2016

Assistant/Receptionist

Ultimate Foot Care
08.2013 - 10.2014

Administrative Assistant

All Pro Appraisal Services
01.2013 - 01.2018

Receptionist

SUNY Oneonta Admissions Office
01.2010 - 05.2013

Bachelor of Science - Concentration: Human Biology

State University of New York College At Oneonta

Master of Business Administration - Concentration in Human Resources, Minor in Marketing

Southern New Hampshire University

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Christine Cardillo