Summary
Overview
Work History
Education
Skills
Timeline
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Christine (CJ) Willis

North Charleston,SC

Summary

Results-oriented professional with expertise in client service and process improvement, seeking a role to contribute my skills to quality control. Demonstrated ability to identify process inefficiencies, troubleshoot quality issues, and collaborate effectively with cross-functional teams to achieve operational goals.

Overview

3
3
years of professional experience

Work History

Senior Client Service Specialist

The Urban Electric Company
North Charleston, SC
10.2021 - Current
  • Built and maintained client relationships for the West Coast and International territories by applying excellent communication and interpersonal skills.
  • Handled all aspects of client order experience in a timely and professional manner, including finalization of fixture details, facilitating mid-production changes, coordinating special shipping requests, and resolving any warranty issues once received by the client.
  • Provided technical assistance to clients regarding product usage and troubleshooting.
  • Managed the schedule of a west coast-based production specialist to assist with installation, troubleshooting, repairs, and general maintenance on job sites.
  • Maintained and updated client account information, keeping records accurate and current using resources such as E2, Jira, Salesforce, and Power BI.
  • Consistently collaborated with other departments (i.e. Production, Shipping, NPD, Materials, Quality, Warranty, etc) to improve current processes and ensure client satisfaction.

Housing Counselor

NACA
Charleston, SC
05.2021 - 10.2021
  • Consistently met with members to analyze financial status and credit to help determine their eligibility, affordability, and readiness in pursuing homeownership.
  • Created detailed action plans for members, advising the necessary steps needed to be qualified for a loan.
  • Collaborated with community partners across the country to provide comprehensive services for clients in need of additional support.

Education

Bachelor of Science - Psychology

College of Charleston
Charleston, SC
05-2015

Skills

  • Client Support & Account Management
  • Critical Thinking
  • Effective Communication
  • Process Improvement
  • Attention to Detail
  • Knowledge of UECo Quality Standards
  • Technical Understanding of UECo Fixtures

Timeline

Senior Client Service Specialist

The Urban Electric Company
10.2021 - Current

Housing Counselor

NACA
05.2021 - 10.2021

Bachelor of Science - Psychology

College of Charleston

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Christine (CJ) Willis