Christine E. Patterson
Hurst,TX
Summary
Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills, strategic planning and managing logistics.
Overview
13
13
years of professional experience
Work History
DEF Scheduler
Musket Corporation
06.2023 - Current
- Oversee all aspects of inventory movement in and out of Musket DEF terminals, which serve Love's stores and facilitate third-party sales.
- Establish partnerships with third-party freight carriers for both dry and liquid products to accommodate growing business portfolio.
- Collaborate with SRA, SAP, and Fuel Operations teams to set up new third-party customers, third-party terminals, and internal Musket terminals.
- Respond to order requests from wholesale third-party customers and process their sales orders. Arrange third-party freight when necessary.
- Coordinate with Gemini through Telapoint to schedule loads hauled by Gemini, covering aspects such as setup, pricing, and sourcing sheets.
- Maintain historical trends and forecasts to assess potential future purchases for Love's and third-party wholesale customers.
- Undertake any other duties as assigned based on operational needs.
Customer Success and Key Accounts Manager
Prime Lube / Blue Sky Diesel Exhaust Fluid (DEF)
08.2020 - 12.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Nurtured, assisted, and expanded business partnerships with over 50 existing key accounts while devising effective strategies to boost sales and drive revenue growth.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Aimed to gain deep understanding of customers' organizational business needs and goals, enabled to forge successful partnership based on mutual success.
- Engaged in negotiations to establish favorable pricing, sales terms, and service agreements.
- Created and reviewed invoices to confirm accuracy.
- Successfully achieved smooth and efficient coordination of purchasing and inventory management across diverse company owned and third-party distribution sites, multiple product lines, and various packaging variations, while simultaneously cultivating and nurturing strong relationships with key supply points.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Gained knowledge and expertise in customs brokerage, freight forwarding, supply chain management, international trade, logistics, or shipping industry protocols and procedures.
- Scheduled office meetings and client appointments for staff teams.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Customer Success and Business Development Manager
Old World Industries
04.2016 - 07.2020
- Compiled and analyzed data to determine approaches to improve sales and performance of bulk Diesel Exhaust Fluid (DEF) and wholesale packaged products to over 25 key accounts.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed useful pricing models to maximize profit margins and generate leads
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Achieved seamless coordination of purchasing and inventory management across various third party distribution sites, product lines, packaging variations, while fostering strong relationships with supply points.
Customer Success and Sales Manager
Victory Blue LLC
05.2011 - 04.2016
- Managed over 100 customer accounts and provided support at customer service level, contributing to overall effectiveness of sales team.
- Assumed responsibility for addressing customer concerns and diligently followed through until satisfactory resolutions were achieved.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Resolved customer issues quickly to close deals and boost client satisfaction
- Provided support regarding inquiries related to pricing, inventory availability, and modifications to existing orders and shipping details.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Bachelor of Science - Business Administration Management
Berkley College
White Plains, NYCertificate of Achievement - Electronics Technology
American Technical Institute
DallasCertificate of Achievement - SalesForce Administration
Coursera
Online2016
Skills
- Salesforce CRM Administrator
- Project Management
- Fishbowl Inventory
- SAGE MAS 90
- SAP4
- AS400
- Microsoft 365 Suite
- Adobe Creative Suite
- Social Networking
- Sales Management
- International Shipments
- Transportation and Logistics Coordination
- Fleet Dispatching
- PDI Telapoint
- Slack
Timeline
DEF Scheduler
Musket Corporation
06.2023 - Current
Customer Success and Key Accounts Manager
Prime Lube / Blue Sky Diesel Exhaust Fluid (DEF)
08.2020 - 12.2022
Customer Success and Business Development Manager
Old World Industries
04.2016 - 07.2020
Customer Success and Sales Manager
Victory Blue LLC
05.2011 - 04.2016
Bachelor of Science - Business Administration Management
Berkley College
Certificate of Achievement - Electronics Technology
American Technical Institute
Certificate of Achievement - SalesForce Administration
Coursera
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