Christine J Cantone
Summary
With a proven track record at Lifeline Medical Associates, I excel in clinical leadership and patient services management, significantly enhancing patient care and staff proficiency. Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at triaging patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
29
29
years of professional experience
Work History
OB-GYN Clinical Coordinator
Lifeline Medical Associates - Belle Wang, MD
06.2022 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Enhanced patient care with introduction of telehealth services, expanding access to care for remote patients.
- Negotiated with suppliers to reduce costs of medical supplies without compromising quality, optimizing budget allocation.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Practice Manager
Lifeline Medical Associates - John W. Marcus MD
05.2020 - 05.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 4 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Assistant
Lifeline Medical Associates - John W. Marcus MD
05.1995 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Education
Bergen Community College
Paramus, NJMedical Assisting
Hohokus Medical School of Sciences
Ramsey, NJ05.1995
High School Diploma -
Passaic County Technical High School
Wayne06.1988
Skills
- Patient relationship management
- Patient Care
- Healthcare Systems Knowledge
- Medicare Compliance
- Decision-Making
- Clinical Documentation
- Patient confidentiality
- Medical Records Management
- Patient records administration
- Medication Dispensing
- Patient services management
Timeline
OB-GYN Clinical Coordinator
Lifeline Medical Associates - Belle Wang, MD
06.2022 - Current
Practice Manager
Lifeline Medical Associates - John W. Marcus MD
05.2020 - 05.2022
Medical Assistant
Lifeline Medical Associates - John W. Marcus MD
05.1995 - 05.2020
Bergen Community College
Medical Assisting
Hohokus Medical School of Sciences
High School Diploma -
Passaic County Technical High School
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