Christine Connor
Canadensis,PA
Summary
Resourceful management operations professional recognized for driving high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Proven ability in communication, problem-solving, and adaptability, facilitating seamless execution of business strategies and enhancing team performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
5 Star Concierge
Eugene, OR
01.2023 - Current
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures and culture
- Implement innovative strategies that reduce operating costs while maintaining high levels of customer satisfaction.
- Guide employees on understanding and meeting changing customer needs and expectations.
- Initial point of contact for all current and prospective clients through email and phone
- Manages all scheduling needs for both employees and clients
- Assists CEO with billing clients and payroll
- Organizes all pertinent paperwork regarding employees, clients, and prospective clients
Gym Owner
Performance Center
Eugene, OR
11.2021 - 08.2022
- Delivered engaging group fitness classes while maintaining a secure environment for participants and staff
- Oversee operational expenditures, including inventory and supplies, utilities, and maintenance costs, ensuring they stay within budgetary confines.
- Cultivate strong relationships with the local community, collaborating with local businesses, and organizations for mutual benefit.
- Ensure that the gym facility is consistently clean, well-maintained, and compliant with health and safety regulations while conducting regular inspections and maintenance of gym equipment
- Identify and implement strategies for improving operational efficiency and enhancing the customer experience.
Studio Manager
Tracy Anderson Method
Los Angeles
05.2019 - 02.2022
- Managed operations across two locations in Los Angeles area.
- Coordinated daily class and private schedules through effective trainer communication.
- Ensured positive customer service experiences by supervising staff and modeling client interactions.
- Analyzed and resolved client concerns promptly and professionally.
- Collaborated with employees, studio managers, and company personnel to enforce policies.
- Oversaw housekeeping and reception schedules while managing daily tasks.
- Administered monthly ordering of studio supplies to maintain inventory levels
- Directed retail procedures, including inventory management and presentation of retail space.
Studio Assistant Manager
Tracy Anderson Method
Los Angeles
12.2017 - 05.2019
- Assisted in managing two locations within the Los Angeles Area
- Coordinated the daily schedules of classes and privates through effective communication with trainers and clients
- Ensured continual, positive customer service experiences, both by encouraging/overseeing staff and modeling these experiences within client interactions
- Analyzed and resolved client concerns in a timely and professional manner
- Liaise between employees, Studio Manager, and other company personnel, being an authority on studio/company policies and ensuring positive customer/staff interactions
- Managed daily schedule of housekeeping and reception and overlook daily tasks
- Administrated monthly ordering of all studio supplies
- Overseen all Retail procedures including monthly inventory, presentation of retail space, and the delivery and return of consignment brands
- Maintained management presence within studio, ensuring efficient flow of studio operations
Operations and Administrative Manager
Glendale Fighting Club
Glendale
06.2014 - 12.2017
- Provided overall administrative and day-to-day operations of the gym including gym membership, referrals, class schedules, maintenance/housekeeping, and management of employees.
- Assisted in the hiring, training, direct supervision and evaluation of gym employees and class instructors including the management of daily schedules and payroll
- Operated the gym's online presence and assist in marketing efforts through the website, online retail store, and social media outlets
- Acted as liaison for the gym, its members, fighters, and other third parties such as sponsors, sporting agents, fight promoters, and the media
- Coordinated Fight Camps for all professional athletes managed by the gym.
- Assisted Owner in the development and execution of special projects such as location expansion and program/business development
- Completed inventory and special ordering requirements for gym merchandise and supplies
- Acted as representative of the gym and facilitate all necessary communication at approximately 5-10 events per year.
- Assisted with development of class curriculum and fill-in for class instructors when necessary
- Provided daily support and communication with members, families, and athletes
Fight Camp Coordinator
Ronda Rousey
12.2014 - 12.2016
- Acted as gym liaison for Rousey and other third parties such as assistant, sponsors, sporting agents, fight promoters, and the media
- Assisted Coaches with daily training schedule and fight week schedule, such as flights, visas, and hotel
- Provided all necessary paperwork/applications to UFC for corner's applications, fighter's license, and medicals
- Coordinated appointments for Rousey's fight medicals
- Provided weekly grocery shopping and daily meal prep and worked with Rousey's nutritionist, in preparing and adjusting any dietary needs
- Traveled with Team during Fight Week and assisted with any last minute needs
Front Desk Coordinator
Tracy Anderson Method
10.2013 - 10.2014
- Coordinated the daily schedule through effective communication with management and clients
- Provided excellent client support and ensured client satisfaction while maintaining a high level of professionalism
- Analyzed and resolved client concerns in a timely and professional manner
- Coordinated all housekeeping and facility needs
- Assisted management in the coordination and supervision of special events
- Contributed to program development and client appreciation strategies
Guest Relations Coordinator
Gervais Salon and Day Spa
06.2012 - 08.2013
- Provided a relaxing experience for guests through personal service and attention to needs
- Assisted technicians with daily workflow and schedules
- Responsible for answering client emails and phone calls
- Managed inventory and housekeeping needs
- Coordinated and managed appointment scheduling for guests and interdisciplinary team members
Front Desk Receptionist
Bas Rutten's Elite MMA Gym
09.2010 - 12.2010
- Managed time efficiently in a busy environment to maximize availability to help members with questions and needs
- Effectively supervised the up-keep of the Pro Shop
- Organized and maintained the cleanliness of the gym to create an enjoyable experience for members
Receptionist
Body Logic and Westlake Sports Therapy
09.2007 - 12.2010
- Managed multiple phone lines for six doctors
- Scheduled new patients and current patients using appointment software
- Assisted with managerial duties, insurance companies, and updating patients' files
- Informed patients of appropriate procedures based upon their specific medical need
Education
Bachelor of Business Administration (B.B.A.) - Sports Business
University of Oregon
Eugene, OR01.2013
Skills
- Management
- Employee development
- Staff supervision
- Customer Service
- Teamwork
- Inventory management
- Project Management
Affiliations
- Active in Martial Arts, specifically Muay Thai and Boxing, for 18 years through fighting, coaching, and teaching
- Youth Sports Coach in Basketball
Accomplishments
- Exceeded over $27,000 in summer membership promotion at Tracy Anderson in 2019
References
References available upon request.
Timeline
Operations Manager
5 Star Concierge
01.2023 - Current
Gym Owner
Performance Center
11.2021 - 08.2022
Studio Manager
Tracy Anderson Method
05.2019 - 02.2022
Studio Assistant Manager
Tracy Anderson Method
12.2017 - 05.2019
Fight Camp Coordinator
Ronda Rousey
12.2014 - 12.2016
Operations and Administrative Manager
Glendale Fighting Club
06.2014 - 12.2017
Front Desk Coordinator
Tracy Anderson Method
10.2013 - 10.2014
Guest Relations Coordinator
Gervais Salon and Day Spa
06.2012 - 08.2013
Front Desk Receptionist
Bas Rutten's Elite MMA Gym
09.2010 - 12.2010
Receptionist
Body Logic and Westlake Sports Therapy
09.2007 - 12.2010
Bachelor of Business Administration (B.B.A.) - Sports Business
University of Oregon
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