Christine (Karen) Adan-Burks

Contract role on assignment with San Diego Gas & Electric.

• Educate, assist, and enroll customers in SDG&E’s energy-saving programs and solutions.
• Set up and dismantle the outreach booth and materials, such as tables, tents, displays, and promotional items.
• Handled attendee interactions by effectively responding to questions, comments, and issues.
• Submit post-event summaries via email within 24 hours of each event.
• Complete all required training to stay informed and up to date on all customer programs and services.
• Deliver presentations on various SDG&E customer programs, and energy solutions.
• Coordinate and confirm event logistics to ensure smooth execution.
• Cross-trained to support additional departments' outreach efforts, including Marketing, Mobile Home Park Forums, Commercial, and the Energy Innovation Center.

• Executed data entry of master part records maintaining high accuracy levels.
• Processed Engineering Change Orders (ECOs), Engineering Change Requests (ECRs), and Deviations.
• Entered and updated bills of materials (BOMs).
• Maintained Product Configurator.
• Maintained the document vault archive by posting Engineering Drawings and Source Control Documents (SCDs), maintaining closed ECRs/ECOs per the documented Change Control process, and processing duplication requests.
• Delivered aid to teams requiring additional resources.

• Recruit and retain new and returning participants through phone calls, emails, and face-to-face outreach.
• Accurately track and monitor participant engagement using a centralized database.
• Conduct research on prospective companies, partners, and market opportunities.
• Secure in-kind donations for the walk, and related events.
• Support the planning and execution of community events, including a kickoff breakfast, and the main walk.
• Coordinate event logistics, such as ordering supplies, securing vendors, decorating, and providing onsite support.
• Promote the event through outreach to schools, community groups, and faith-based organizations.
• Represent the organization at tabling events to promote health and cancer awareness.
• Assist in recruiting and training volunteers to support fundraising initiatives.
• Monitor online team registrations, and develop a system for reporting and task assignments.
• Manage the distribution and fulfillment of team leader kits, and maintain accurate records in the database.
• Research and contact local businesses for poster and point-of-purchase (POP) material placements, and create and maintain a tracking system.
• Monitor and respond to inquiries from the event email inbox and hotline.
• Perform other duties as assigned to support the success of the event and its participants.

• Coordinated engagement efforts for customers and prospects worldwide through diverse lead sources.
• Streamlined management of CRM databases and ensured accurate tracking.
• Processed domestic and international sales orders, shipping documentation, and returns, while ensuring export compliance.
• Supported global sales teams and senior leadership with reporting, data entry, project coordination, and process improvement.
• Organized marketing campaigns, tradeshows, direct mail projects, and created lead tracking reports.
• Experienced in configuration management, BOM maintenance, and processing engineering change orders (ECOs, ECRs).
• Provided executive-level administrative support, organized department meetings, and maintained customer service records.
• Participated in internal audits, employee committees, and export compliance training.
• Known for being detail-oriented, highly organized, and adaptable in fast-paced, cross-functional environments.