CHRISTINE BRACEY
Columbia,SC
Summary
Dynamic case management professional adept at conducting comprehensive assessments and facilitating essential services for vulnerable populations. Proven ability to navigate complex regulatory environments while delivering effective crisis intervention strategies. Committed to driving positive change through stakeholder collaboration and targeted resource allocation.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Probation/Intake Officer
Department of Juvenile Justice
King George, Virginia
03.2024 - 07.2026
- Conducted comprehensive intake interviews with youth and families for thorough assessments.
- Provided crisis intervention and support during initial intake assessments.
- Facilitated referrals to services and programs based on individual needs.
- Maintained accurate, confidential records in compliance with regulations.
- Educated families about available resources and programs offered by the department.
- Collaborated with internal departments to coordinate services across multiple agencies.
- Ensured compliance with laws and policies governing intake activities.
- Verified income levels and employment status for service approval.
Residential Specialist
Intercept Health
Richmond, VA
08.2022 - 10.2023
- Exercises appropriate intervention techniques to promote a safe environment.
- Observes strict regulations to ensure safety for residents and staff members.
- Initiates programs to foster positive relationships and safe social opportunities.
- Collaborated with resident staff supervisor and program director to resolve resident complaints and enhance satisfaction.
- Facilitated communication among clients, families, and interdisciplinary teams to ensure coordinated care.
- Monitored client progress and reported changes to case managers regularly.
- Communicates with physicians and pharmacy technicians to obtain residents' prescriptions and refills.
- Reviews progress reports and notes in compliance with company standards.
- Engaged with residents respectfully to promote positive interactions.
- Encouraged residents to engage in discussions about their interests, fostering a supportive environment. to practice personal hygiene techniques.
Case Manager
Richmond Redevelopment and Housing Authority
Richmond, Virginia
03.2022 - 02.2023
- Facilitated access to resources for public housing families facing social, health, and economic challenges to enhance their stability.
- Coordinates services to obtain community services, advocate for client needs and resolve roadblocks.
- Conducted thorough needs assessments to identify client requirements.
- Executed progress evaluations to assess client development and inform tailored support strategies.
- Applied crisis intervention techniques to support individuals in distress.
- Leverages case management tools and assists to achieve optimal outcomes.
- Develops positive relationships with families to foster communication.
- Monitored delinquency cases to ensure compliance with regulations.
- Completed case documentation to ensure accurate record-keeping.
- Oversaw records management processes to maintain compliance and efficiency.
- Monitors program activities, evaluates for improvement recommendations.
- Built relationships with stakeholders to promote collaboration and improve service delivery.
- Implemented training and development initiatives to enhance team skills.
- Participated in professional growth programs to support improvement efforts.
- Utilized positive reinforcement techniques to encourage desired behaviors.
- Exercised critical thinking to analyze situations and develop solutions.
- Refers families to shelters, legal resources and educational programs.
- Managed business administration activities to support organizational goals.
- Coordinated project management activities to meet deadlines and objectives.
- Conducted quality assurance checks to uphold standards.
Probation and Parole Officer
Virginia Department of Corrections
Richmond, VA
01.2019 - 07.2022
- Planned vocational, educational, and social adjustment strategies for all assigned clients.
- Investigated reports and followed up on alleged client violations to recommend appropriate sanctions.
- Devised sentencing guidelines and provided testimonies in court.
- Acted as a liaison within the community to create a successful re-entry network after release.
- Processed paperwork and resolved issues and discrepancies to ensure compliance.
- Developed effective coordination skills through collaborative projects. to achieve results according to schedule.
- Conducted research from multiple sources and presented results.
Casework Counselor II
Virginia Department of Corrections
Richmond, VA
03.2018 - 01.2022
- Delivered thorough reports and timely responses to client grievances, ensuring effective resolution.
- Maintained confidentiality of records relating to clients' information.
- Compiled detailed casework reports and documentation on offenders to support case management and compliance.
- Provided comprehensive case management services, and identified resources for clients' and families.
- Assisted in emergency response during crisis situations to effectively diffuse tensions and maintain safety.
- Utilized the understanding of principles of placement in adherence with designated case plans in the areas of Anger Management, Victim Witness and Substance Abuse.
Juvenile Correctional Officer/Case Officer
Virginia Department of Corrections
Richmond, VA
01.2014 - 02.2015
- Supervised juveniles in controlled environment, ensuring safety during meal deliveries.
- Conducted security inspections to encourage safety of inmates and staff members.
- Completed initial and routine assessments for programming compliance.
- Coordinated field visits to confirm offenders' compliance with home or work location requirements. to clients' home or work to verify the location of offenders.
- Led recreational activities to promote life and social skills development.
Parole and Correctional Officer I
Arizona Department of Corrections
Phoenix, AZ
01.2010 - 02.2013
- Facilitated Evidence Based Practices to assess offender non-compliance, enhancing rehabilitation efforts.
- Supervised reintegration of citizens into society, promoting good behavior through positive reinforcement.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Addressed inquiries from the general public, other staff, inmates and visitors to resolve concerns.
- Engaged offenders in discussions linking criminal behavior to anger management and substance abuse, fostering awareness and growth.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Hoffman Estates06-2010
Associate of Arts - Business Administration
American InterContinental University
Hoffman Estates, IL08-2007
Skills
- Crisis intervention techniques
- Case Management Software
- Offender tracking system
- DOC Inmate Search System
- Criminal information network
- CORIS
- Document management
- Office suite proficiency
- Courtroom practices familiarity
Certification
- Basic Correctional Officer Academy Training, Commonwealth of Virginia Department of Corrections
- Arizona Department of Corrections Correctional Officer and Parole Academy
- South Carolina Department of Corrections
- Commonwealth of Virginia Correctional Officer Academy
- Virginia Department of Juvenile Justice Correctional Office Academy, Certified
- Virginia Department of Juvenile Justice Academy for Probation/Intake and Court Services Officer
Achievements And Accolades
- Employee of the Quarter at Virginia Department of Corrections (08/01/21 - 09/30/21)
- Employee of the Year for the District at the Virginia Department of Corrections (10/01/21)
- Recipient for Spot Bonus for exceptional teamwork and contributions to the office (12/01/21)
Skills - Technical Software
- DOC Inmate Search System
- Microsoft Office Suite Applications
- Virginia Criminal Information Network
- Interstate Compact Offender Tracking System
- CORIS
- Yardi
Timeline
Probation/Intake Officer
Department of Juvenile Justice
03.2024 - 07.2026
Residential Specialist
Intercept Health
08.2022 - 10.2023
Case Manager
Richmond Redevelopment and Housing Authority
03.2022 - 02.2023
Probation and Parole Officer
Virginia Department of Corrections
01.2019 - 07.2022
Casework Counselor II
Virginia Department of Corrections
03.2018 - 01.2022
Juvenile Correctional Officer/Case Officer
Virginia Department of Corrections
01.2014 - 02.2015
Parole and Correctional Officer I
Arizona Department of Corrections
01.2010 - 02.2013
Bachelor of Science - Criminal Justice
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University