Christine L. Loper
Training & Instructional Design Specialist
Webster,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Training & Instructional Design Specialist
MAPFRE Insurance
Webster, MA
02.2022 - Current
- Supported and mentored new hires and existing employees in a variety of technical and non-technical skills, resulting in stronger staff development and increased productivity.
- Facilitated, created and maintained training solutions for business functions across multiple departments.
- Monitored participant workflow and behaviors throughout training process.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
Human Resources Employee Experience Specialist
MAPFRE Insurance
Webster, MA
11.2019 - 02.2022
- Developed, trained and conducted Employee Value Proposition sessions enterprise-wide
- Organized, communicated, promoted, managed, presented and reported on the National Employee Net Promotor Score (eNPS) survey along with creating program plans with HR Business Partners for each business area across the country
- Updated and modernized the Orientation and Onboarding program nationwide along with facilitating New Hire Orientation on a weekly basis
- Partnered with all levels of management and multiple business areas to communicate various human resource policies, procedures and events
- Lead and supported diversity and inclusion initiatives
- Client contact and consultation for both internal and external relationships
- Developed, organized and executed numerous company-wide employee events throughout the year
- Lean Foundation course and Lean Six Sigma White Belt while managing the HR idea board
- Primary contact within HR for idea boards company-wide
- Weekly status meetings to inform staff of developments, goals and tactics as well as best practice suggestions to drive success
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Advocated for staff members and counsel supervisors to identify and resolve conflicts
- Completed projects on time while resolving complex issues for senior leaders.
- Analyzed issues and employed improvement processes
- Launched company-wide HR strategies, and practices to drive departmental and business objectives
- Performed timely project management within budget constraints for issues regarding executive leadership
- Train and guide staff on the use of programs and functionality
- Incorporated employee feedback to improve processes and strategize long-term business plans
- Discovered and resolved complex problems that affected management and business decisions
- Achieved departmental objectives collaborating with staff to share and implement best practices
- Manage employee records within company-wide HRIS and other HR applications including personnel transactions, changes of employee data, audit data, ensures overall accuracy and data integrity
- Support business analytics by creating and maintaining queries and data extraction from multiple sources using various reporting tools
- Provide support to all levels of management regarding the implementation of compensation policies, guidelines, and procedures.
- Project management for a variety of initiatives in HR
- Train and guide staff on the use of programs and functionality
- Incorporated employee feedback to improve processes and strategize long-term business plans
- Discovered and resolved complex problems that affected management and business decisions
- Achieved departmental objectives by collaborating with staff to share and implement best practices
- Innovate, communicate, curate, and execute a fresh employee experience across all areas of the organization that allows employees to be valued and heard
- Map the employee experience and lead others to drive ongoing program and process improvements
- Collaborate and provide insight on employee volunteer program
- Coordinate and successfully implemented internal employee experience marketing campaigns that are aligned with business and/or corporate objectives
- Oversight and maintenance of MS Teams HR owned content and channels
- Design, create, and implement a memorable, positive employee experience at all phases of the employee lifecycle.
- Promote employee engagement
MAPFRE Insurance Claim Coordinator
MAPFRE
Webster, MA
04.2016 - 11.2019
- Liaison between Operations and Claims
- Logged, reviewed and responded to keeper of record subpoenas for multiple states
- Provided technical direction and guidance to the operations staff and less experienced staff
Claim Rep Sr
MAPFRE Insurance
Webster, MA
07.2013 - 04.2016
- Investigated, analyzed, evaluated, and settled claims while applying technical knowledge and human relations skills
- Work independently to negotiate and settle claims
- Handled and settled several litigation claims for MA, NY and NJ
- Obtained out of state license for CT, KY, NH and RI
MAPFRE Insurance Claim Rep Sr
Webster, MA
02.2010 - 07.2013
- Handled property damage, total loss, rental, subrogation, personal injury protection, medical payments and bodily injury claims for employee claims in MA, NY, NJ, NH, RI, CT & ME
- Controlled expenses by judiciously applying medical management techniques
- Negotiated global demands for particular attorneys
- Project management and leadership courses
- Six Sigma – LEAN Champion
Auto Claim Representative
MAPFRE Insurance Claim Rep
Webster, MA
11.2008 - 02.2010
- Managed hundreds of automobile physical damage losses for personal auto policies
- Screened losses, reviewed and determined coverage exposure for first and third party claims
- Conducted thorough and prompt investigations in order to determine liability
Customer Service Representative
MAPFRE
Webster, MA
06.2007 - 11.2008
- Created claims, appraisals, and forms based on details of investigation
- Able to navigate and process data quickly and efficiently while using multiple programs
- Conducted informational meetings with MAPFRE Liaisons
Community Executive of Development
American Cancer Society
Worcester, MA
06.2004 - 06.2007
- Developed and coordinated multiple relay for life and spin for hope events
- Recruited, trained and managed over 100 volunteers and over 5,000 participants
- Exceeded monetary goals and achieved expenses below 10% of the net income goal for each event
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
Education
MBA -
Nichols College
Dudley, MA05.2016
Bachelor of Science - Business Administration
Western New England University
Springfield, MA05.2004
Skills
- Corporate Design
- Customized Template Design
- Analytical Skills
- Adobe Illustrator
- Project Presentations
- Multitasking Abilities
- Microsoft PowerPoint
- Surveys and Evaluations
- Collaboration Skills
- Operational Efficiency
- Customer Relationship Management
- Professional Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything happens for a reason
Timeline
Training & Instructional Design Specialist
MAPFRE Insurance
02.2022 - Current
Human Resources Employee Experience Specialist
MAPFRE Insurance
11.2019 - 02.2022
MAPFRE Insurance Claim Coordinator
MAPFRE
04.2016 - 11.2019
Claim Rep Sr
MAPFRE Insurance
07.2013 - 04.2016
MAPFRE Insurance Claim Rep Sr
02.2010 - 07.2013
Auto Claim Representative
MAPFRE Insurance Claim Rep
11.2008 - 02.2010
Customer Service Representative
MAPFRE
06.2007 - 11.2008
Community Executive of Development
American Cancer Society
06.2004 - 06.2007
MBA -
Nichols College
Bachelor of Science - Business Administration
Western New England University
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