Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christin Elaine McBride Hood,CAA

Mount Airy,NC

Summary

The love for culinary drew me in to my past positions in child nutrition as well as a grill cook. Tho customer service has always had a place in my heart. Having past experience working in a middle school setting and pediatric office, along with the pleasure of working in retail as well as in the hospitality industry, I have attained the knowledge along with the experience to achieve exceptionally well within the company. With the drive to progress, willingness to learn, along with remarkable interpersonal skills, there is no doubt I would be an asset to the company and employees there in. That is why now I have a high motivation to excel my skills and push myself to obtain more knowledge and establish my career.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Child Nutrition Worker

Mount Airy City Schools
Mount Airy , NC
09.2019 - 06.2024
  • Provided excellent customer service to students, faculty, and staff members.
  • Adhered to all federal, state and local guidelines for child nutrition programs.
  • Performed cashier duties including counting money, giving change and processing payments.
  • Displayed attractive presentation of food trays by arranging items attractively on tray lines.
  • Performed regular stock checks of food items for expiration dates and quality assurance purposes.
  • Served meals in an efficient manner while maintaining high standards of customer service.
  • Ensured compliance with applicable health, safety and sanitation regulations.
  • Prepared reports related to daily meal counts, student participation rates.
  • Attended meetings regularly to stay informed about new developments in the Child Nutrition program.
  • Monitored temperature of foods during storage and service to ensure quality control.
  • Cleaned kitchen equipment, utensils, surfaces, floors and other areas to maintain a sanitary environment.
  • Developed positive working relationships with co-workers through effective communication skills.
  • Assisted with the preparation of meals and snacks in accordance with established menus and recipes.
  • Contributed positively to the overall atmosphere of the cafeteria by displaying enthusiasm for work tasks.
  • Operated cash register for processing children's food payments.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Medical Office Receptionist

Northern Regional Hospital
Mount Airy, NC
02.2018 - 09.2019
  • Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
  • Assisted with check-in, check-out procedures for all incoming, outgoing patients.
  • Handled confidential paperwork related to patient visits according to HIPAA regulations.
  • Coordinated laboratory services with local labs and hospitals for specimen collection and testing.
  • Prepared charts for upcoming appointments; updated existing charts with current information as needed.
  • Maintained filing systems for patient records and other documents as required by HIPAA regulations.
  • Verified patient demographic and insurance information at each visit.
  • Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
  • Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
  • Informed patients of financial responsibilities prior to rendering services.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Successfully greeted visitors and responded to telephone and in-person requests for information.
  • Scheduled appointments by telephone or in person.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Compiled physical and digital documents, charts, and reports.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Greeted office patients daily by telephone, email or in person.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Processed patient payments and scanned identification and insurance cards.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Grill Cook/Cashier

Northern Regional Hospital
Mount Airy, NC
06.2015 - 02.2018
  • Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
  • Followed proper food handling methods and maintained correct temperature of all food products.
  • Established and maintained open, collaborative relationships with the kitchen team.
  • Quickly and courteously resolved all guest problems and complaints.
  • Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Persistently strove for continual improvement and worked cooperatively as a team member.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food with a smile in a timely manner.
  • Resolved guest complaints promptly and professionally.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
  • Quickly and efficiently processed payments and made accurate change.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Quickly unloaded product shipments and stocked freezers.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.

Full Time Lead Sales Associate

Dollar General Corp
Mount Airy, NC
06.2013 - 09.2016
  • Help customers with finding merchandise
  • Stock and recover the store
  • Knowledge of all stock and pricing
  • Proficient in product placement
  • Cash handling and store deposit calculations
  • Execute management duties in accordance to company policy
  • Assisting any dissatisfied customers with their complaints or issues
  • Maintaining the establishment for public presentation
  • Knowledge of products and their comparisons to aid the customer in the best investment
  • Building strong relations with customers and vendors
  • Processed shipments and maintained organized stock shelves
  • Communicated store policy violations to the leadership team in a timely manner
  • Offered direction and gave constructive feedback to motivate team members
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Processed all sales transactions accurately and in a timely fashion
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
  • Training of new employees

Cashier

Scenic Gifts
Mount Airy, NC
04.2011 - 10.2011
  • Assist customers in purchases and sales
  • Design; arrange in floor rooms, product shelving as well as window displays
  • Accountable for opening and closing the store on time
  • Responsible for cash and other forms of payments being processed at the end of the day
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Printed various labels and tags for all merchandise.
  • Cleaning the facility and keeping inventory tidy and eye catching.

Cherry Hill Photography INC NJ
Mount Airy, NC
03.2010 - 04.2010
  • Create seasonal pictures of children with the subject
  • Responsible for preparing the set to open and close
  • Promote sales of products and packages offered
  • Be able to work with the children and parents to achieve satisfaction with their purchase

Front Desk Customer Service/Breakfast Hostess

Shelton Vineyards Hampton Inn & Suites
Dobson, NC
12.2009 - 05.2009
  • Arrange reservations to the guests' needs and wants at the time of arrival and for future stays
  • See that guests are comfortable during their stay and see to any other needs possible before their arrival
  • Attend to daily duties such as keeping the lobby clean, suite shop stocked, money drawer in order, etc
  • Basic office skills and computer knowledge
  • Set up and clean breakfast area in a timely manner
  • Restock and order product
  • Assist guests if needed in the breakfast area
  • Cleaning dining area and kitchen

Education

Continuing Education - Pharmacy Technician Training

Surry Community College
2014

Advanced Diploma -

Patrick County High School
2007

Old Dominion University

Skills

  • Exceptional costumer care and interaction
  • Excellent telephone etiquette
  • Efficient floor set design
  • Store maintenance
  • Display resetting
  • Active listener
  • Friendly and outgoing
  • Team player
  • Organized
  • Strong decision-making ability
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Reliable
  • Inventory control procedures
  • Cash handling accuracy
  • Time management
  • Mass food service experience
  • Sanitation procedures
  • Supervisory experience
  • Meal planning
  • Dietary needs
  • Nutrition education
  • Leadership qualities
  • Managing patient records
  • Reception management
  • Records management
  • Multi-line telephone management
  • Appointment coordination
  • Medical records confidentiality
  • HIPAA compliance
  • Medical terminologies
  • Computer skills
  • Problem-solving
  • Office administration

Certification

Certified Access Associate

Timeline

Child Nutrition Worker

Mount Airy City Schools
09.2019 - 06.2024

Medical Office Receptionist

Northern Regional Hospital
02.2018 - 09.2019

Grill Cook/Cashier

Northern Regional Hospital
06.2015 - 02.2018

Full Time Lead Sales Associate

Dollar General Corp
06.2013 - 09.2016

Cashier

Scenic Gifts
04.2011 - 10.2011

Cherry Hill Photography INC NJ
03.2010 - 04.2010

Front Desk Customer Service/Breakfast Hostess

Shelton Vineyards Hampton Inn & Suites
12.2009 - 05.2009

Continuing Education - Pharmacy Technician Training

Surry Community College

Advanced Diploma -

Patrick County High School

Old Dominion University

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Christin Elaine McBride Hood,CAA