Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Christine M Conrad

Christine M Conrad

Riverside,IL

Summary

Accomplished Senior Nurse Ambassador/Educator committed to positive patient outcomes, effective education of patients & carers, and proactive team collaboration. Successful in helping train new nurse educators, leveraging outstanding communication and rapport with team. Committed to empowering patients and carers using approved resources & materials, open-ended questions, and excellent listening techniques. Skilled in Motivational Interviewing, iEngage, Salesforce, Epic, and Microsoft applications.

Overview

28
28
years of professional experience

Work History

Senior Nurse Ambassador

IQVIA/AbbVie
10.2018 - Current
  • July 2024-Present: also serve as Ambassador District Trainer.
  • Provide education, resources, and device training to patients and carers in-person, virtually, and by phone.
  • Serve as primary point of contact for patients and carers.
  • Mentor and assist in training new nurse ambassadors by sharing expert knowledge and best practices.
  • Develop strong rapport with patients and their carers through active listening, empathetic communication, reliability, and accuracy, resulting in reassurance and trust.
  • Efficiently manage time to prioritize tasks while managing geographic territory.
  • Collaborate with patients using motivational interviewing to assist in resolving ambivalence.


Nurse Coordinator

Northwestern Medicine Neurology Movement Disorder
01.2006 - 09.2018
  • Collaborated with interdisciplinary teams for comprehensive patient care, ensuring optimal health outcomes.
  • Mentored program's new nursing staff.
  • Coordinated referrals to specialists when necessary for specialized care.
  • Educated patients and families on disease management and prescribed therapies.
  • Developed and maintained strong rapport with patients and families.
  • Provided emotional support to patients and families during delivery of difficult medical diagnoses.


Resource Coordinator, Otolaryngology

Northwestern Medicine
01.2017 - 12.2017
  • Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates.
  • Fostered strong relationships with healthcare providers through open communication and collaboration.
  • Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
  • Discussed medical histories with patients to provide most effective medical advice.
  • Enhanced clinic efficiency by coordinating staff schedules
  • Assisted during in-clinic procedures to assess and maintain patient safety.

Triage Nurse Coordinator

Northwestern Internists, Ltd.
07.1998 - 12.2005
  • Counseled patients via telephone, advising on provider-established plans of care.
  • Developed strong rapport with patients through active listening skills and empathetic communication.
  • Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
  • Served as an effective liaison between patients, physicians, and nursing staff.
  • Assisted with training new triage nurses.
  • Educated patients on self-care strategies and preventative measures.



Registered Nurse

Spectrum Health Services
09.1997 - 07.1998
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.

Registered Nurse

Elmhurst Memorial Hospital
10.1996 - 09.1997
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.

Education

Bachelor of Science - Nursing

Bradley University
Peoria, IL
06-1996

Skills

  • Collaborative Team Engagement
  • Self-Motivated Work Ethic
  • Excellent Interpersonal Communication
  • Flexibility in Adapting
  • Clear, Concise, and Attentive Communication Skills
  • Empathetic Support
  • Meticulous Attention to Detail
  • Preventive Health Strategies
  • Empathetic Communication
  • Documentation Accuracy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureWork from home optionPaid time off401k matchCareer advancementStock Options / Equity / Profit Sharing

Timeline

Senior Nurse Ambassador

IQVIA/AbbVie
10.2018 - Current

Resource Coordinator, Otolaryngology

Northwestern Medicine
01.2017 - 12.2017

Nurse Coordinator

Northwestern Medicine Neurology Movement Disorder
01.2006 - 09.2018

Triage Nurse Coordinator

Northwestern Internists, Ltd.
07.1998 - 12.2005

Registered Nurse

Spectrum Health Services
09.1997 - 07.1998

Registered Nurse

Elmhurst Memorial Hospital
10.1996 - 09.1997

Bachelor of Science - Nursing

Bradley University

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Christine M Conrad