Christine Toraño
Burke,Virginia
Summary
Dynamic professional with a proven track record at Remax Alliance Group, excelling in customer service and documentation management. Adept at property management and bilingual communication, I effectively support operations and enhance client relationships, ensuring compliance and efficiency in all processes. Recognized for leadership in team environments and achieving operational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Remax Alliance Group
Burke, VA
07.2025 - Current
- Managed documentation for real estate transactions and client communications.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Handled incoming calls and correspondence related to real estate inquiries.
- Assisted in preparing and distributing marketing materials for property listings.
- Organized and maintained real estate files and documents in compliance with legal requirements.
Stay at home Parent/ Military Spouse
Toraño Household
04.2016 - Current
- Manage household expenses, creating detailed, effective budgets
- Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes
- Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings
- Build engaged relationships with health care professionals, academic administrators, and program leaders to ensure alignment with all needs
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills
Pediatric Patient Coordinator
Petite Smiles Dentistry
10.2024 - 01.2025
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Maintained confidentiality records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Cleaned and Sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient.
Assistant Community Center Manager
Hickam Communities Housing
09.2022 - 12.2022
- Responsible for rent collection of delinquent accounts, recoup current resident damage, daily bank deposit and other financial responsibilities
- Manage the day-to-day operations at the community center
- Responsible for checking all property management team data entry for accuracy within community database Yardi
- Review and approve all new resident files
- Enforce resident guide and community standards by regularly inspecting common areas of community
Resident Service Coordinator
Hickam Communities Housing
06.2022 - 09.2022
- Provide administrative support at the community center
- Conduct move out assessments with departing residents and assess any charge for damages
- Provide high standard of customer service to residents through a prompt and courteous response to all inquiries
- Assist in the inspections of vacant homes and takes appropriate action to prepare the rent-ready status
- Prepping Lease Renewal letters, documentation and resident guide policies and procedures
Assistant Manager for 3 stores
Skechers
06.2015 - 12.2015
- Managed 3 Store locations: Florida/Altamonte Mall and Orlando International Airport
- Manage day-to-day store operations by ensuring all company policies and procedures we’re followed
- Led sales goals, controlled store wages and operational expenses
- In control of cash transactions and ensured profit margins we’re tracked properly
Education
Associate Degree - Science
Le Cordon Bleu of Culinary Art College
01.2012
Skills
- Leadership and teamwork
- Customer service excellence
- Property management expertise
- Training and development
- Lease renewal processes
- Microsoft Office proficiency
- Bilingual English/Spanish
- Billing coordination
- Insurance process knowledge
- Real estate compliance
- Documentation management
- Office logistics coordination
Certification
- CPR/AED/First Aid/Adult/Pediatric Certification
- Certified Billing and Coding Specialist
American Institute of Health Science & Technology
Timeline
Customer Care Specialist
Remax Alliance Group
07.2025 - Current
Pediatric Patient Coordinator
Petite Smiles Dentistry
10.2024 - 01.2025
Assistant Community Center Manager
Hickam Communities Housing
09.2022 - 12.2022
Resident Service Coordinator
Hickam Communities Housing
06.2022 - 09.2022
Stay at home Parent/ Military Spouse
Toraño Household
04.2016 - Current
Assistant Manager for 3 stores
Skechers
06.2015 - 12.2015
Associate Degree - Science
Le Cordon Bleu of Culinary Art College