Christine Marie Pacol
Pasig, City,Metro Manila
Summary
Accomplished Senior Compliance Analyst at IQVIA Solutions Operation Center Philippines Inc., adept in internal auditing and reporting skills. Excelled in leadership development, securing a Bronze Awardee 2022, and specialized in compliance monitoring and training delivery. Proficient in MS Office and Salesforce, demonstrating exceptional English communication skills and a results-driven approach to enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Compliance Analyst
IQVIA Solutions Operation Center Philippines Inc.
07.2018 - Current
- Completed Leadership Development Program at IQVIA - Batch 2023.
- Bronze Awardee 2022 - recognition given to employee who demonstrated high level of performance in his work, goals accomplishment and improves the workplace or reduces costs.
- In charge with project management, documentation, and evaluation.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Reviewed financially closed meeting and monitoring reports related to client financial activities.
- Certified planner: Task includes calendar management, email management, client meetings, logistics, financial transactions.
- Facilitates the SOP/BRG Calibration with both Internal Audit Team and Financially Close and Review Team.
- Expand knowledge of databases and encourage growth with increased responsibilities to meet metrics and enhancement of KPI.
- Conducts coaching for Financially Close and Review Specialist and prepares coaching log.
- Handles Client Sign-Off on behalf of Internal Audit Team, obtain signatures and update Audit Guidelines.
- Quality audit of Financial Close and Review Specialist in their computation of breakdown of external vendor charges, resolution of discrepancies, and completion of pending tasks.
- Plan and monitor the training and certification process of new Internal Auditors and Financially Close and Review Specialist.
- Progress reporting of trainees, endorsement to Certified Internal Auditor or Official Financially Close and Review Specialist, and re-evaluation of trainee’s performance whether to extend the Unofficial Phase or failed Certification.
- Create Month To Date analysis of financial transactions, quality metrics, defect analysis, and present it to stakeholders.
- Manages Ad hoc tasks such as Intra-day Report and Smartsheet Dispute Form Tracker with daily and weekly reporting.
- Primary Compliance Auditor for pharmaceutical companies to maintain and update the existing audit resources for Clients such as Gilead, Astellas and SeaGen.
- Financial analysis and data analysis of program expenses.
- Provides SME support and takes escalated or expert skill level inquiries.
Outbound Sales Representative
Results Companies
02.2018 - 06.2018
- Responsible for making sales and increase customer satisfaction and revenue.
- Implemented upselling techniques to increase revenue and move product.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
Healthcare Associate/CSR
Omega Healthcare Management Services Inc.
10.2016 - 02.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Handled the billing for or on behalf of the patients, providers, hospitals, and insurances.
- In charge of updating medical licenses with various carriers or medical insurance companies in different states.
- Responsible for the application or revalidation of providers or its group membership with various carriers or medical insurance companies in different states.
Lecturer I
City of Malabon University
11.2015 - 03.2016
- Handled courses in Financial Management, Microeconomics and International Trade Laws and Regulations
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
Administrative Assistant
San Sebastian College - Recoletos
06.2015 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- BAR OPERATIONS COMMISSION – Responsible for jurisprudential research, produce bar review materials as well as hand on hand pre-bar preparations.
Education
J.D. - Law
San Sebastian College - Recoletos, Manila
Manila, Philippines10.2015
Bachelor of Arts - Law (Pre-Law)
Lyceum of The Philippines University, Manila
Manila, Philippines04.2013
High School Diploma -
Divine Lord of Mercy School, Marilao, Bulacan
Marilao, Bulacan, Philippines03.2007
Skills
- Internal Controls
- Internal Auditing
- Project Management
- Corrective action plans
- Compliance Monitoring
- Customer Service
- Training delivery
- Administrative skills
- Monthly Business Review for Clients and Managers
- Salesforce, Veeva, Cisco Jabber, SharePoint, Smartsheet
- MS Office (Excel, PowerPoint, & Word, MS Forms, MS Teams, MS Outlook)
- Canva, Adobe Express, Filmora Video Editor, ChatGPT and similar tools
- Excellent in English written and verbal communication
Certification
- Career Service Professional Eligibility (Civil Service Commission) - Issued April 2013
- Career Service Sub Professional Eligibility (Civil Service Commission) - Issued October 2012
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Senior Compliance Analyst
IQVIA Solutions Operation Center Philippines Inc.
07.2018 - Current
Outbound Sales Representative
Results Companies
02.2018 - 06.2018
Healthcare Associate/CSR
Omega Healthcare Management Services Inc.
10.2016 - 02.2018
Lecturer I
City of Malabon University
11.2015 - 03.2016
Administrative Assistant
San Sebastian College - Recoletos
06.2015 - 10.2015
- Career Service Professional Eligibility (Civil Service Commission) - Issued April 2013
- Career Service Sub Professional Eligibility (Civil Service Commission) - Issued October 2012
J.D. - Law
San Sebastian College - Recoletos, Manila
Bachelor of Arts - Law (Pre-Law)
Lyceum of The Philippines University, Manila
High School Diploma -
Divine Lord of Mercy School, Marilao, Bulacan
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