CHRISTINE MARIE REYNOLDS
Newburgh,NY
Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Excels at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
TRAVEL CONSULTANT AND TRAINER
04.2022 - 10.2022
- Booked travel for clients
- Research travel for clients
- Trained other agents in the field of travel, research, and vendor/supplier inquiries
MARKETING COACH & CONSULTANT
, ME
11.2020 - 10.2022
- Work with people to teach them up to date marketing strategies and skills so they can better promote their business allowing them to grow and generate greater profits.
BEAUTY INFLUENCER FOR FARMASI
10.2019 - 04.2022
- Promote makeup, men’s care line, home line, and health & wellness using multiple online platforms
- Recruit and train individual to be Farmasi Beauty Influencers.
ACCOUNT COORDINATOR
RENT-A-CENTER
NEWBURGH, NY
05.2008 - 09.2008
- Developed and enhanced policies covering administrative processes
- Empowered employees to independently resolve problems and disputes
- Motivated employees to continuously grow knowledge and enhance abilities
- Covered daily office workloads through effective staffing and resource coordination
- Preserved customer loyalty by quickly and completely resolving complaints
- 2
- Developed solid relationships with staff, customers, and vendors
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Kept all areas clean, organized and in line with company professional standards
- Updated office files daily and kept records organized.
ACCOUNTING CLERK
JAGUAR CORPORATION
06.1999 - 05.2000
- Kept office files and accounting records accurate and updated
- Produced timely, detailed sales reports on weekly and monthly basis
- Reconciled expenses daily, checking data against paperwork and reporting discrepancies
- Reconciled accounts against statements, supporting accurate balances and histories
- Produced clean, professional correspondence for diverse business needs
- Backed up accounting work with professional business correspondence and reports.
ACCOUNTING CLERK
ZIRCAR, INC
, NY
03.1995 - 05.1997
- Reconciled expenses daily, checking data against paperwork and reporting discrepancies
- Produce timely, detailed sales reports on weekly and monthly basis
- Kept office files and accounting records accurate and updated
- Processed company-wide billing with using advanced functions to streamline processes and verify data
- Contributed to office efficiency during downtime by routing mail, processing deliveries, and restocking supplies
- Handled cash funds with high accuracy, counting incoming bags and preparing change
- Resolved problems and fielded accounting-related inquiries from internal team members, customers, and vendors
- Assisted with payroll processing for hourly, salaried, and temporary employees
- Produced clean, professional correspondence for diverse business needs
- Minimized accounting errors by carefully following coding and verification procedures for all transactions
- Assisted with business optimization strategies by compiling statistical and financial data
- Reconciled accounts against statements, supporting accurate balances and histories
- Backed up accounting work with professional business correspondence and reports
- Determined available cash balance by working closely with managers and accounts payable team
- Maintained audit-ready accounts and files, carefully following standards
- Verified invoices against orders
- Prepared accurate daily sales summaries for senior managers
- Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts
- Classified and recorded diverse accounting data according to strict department processes.
BANK TELLER
HSBC BANK
, NY
- Communicated professionally with customers to assess needs and develop solutions
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings
- Collected currency for deposit, verified deposit amounts, and entered transactions into [Software]
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Processed commercial depository bags and completes coin orders
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation
- Upheld recordkeeping requirements by fully documenting each transaction
- Deepened customer relationships through knowledgeable support for day-to-day banking needs
- Maintained strict compliance with banking standards, regulations, and laws
- Helped customers achieve financial goals with active referrals to on-site specialists
- Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services
- Kept accurate drawer counts with correct handling of cash transactions
- Increased revenue by cross-selling customers on different bank products and services
- Identified suspected fraud based on behavioral and transaction markers
- Retained and acquired customers by delivering exceptional service with friendly approach
- Prevented fraud by spotting suspicious behavior and identifying problematic transactions
- Met customer needs consistently with knowledgeable and fast service
- Counted every piece of currency carefully when accepting or dispensing cash
- Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards
- 3
- Boosted revenue through consistent promotion of bank products.
Education
UDEMY - PROCESS CERTFICATION, ACCOUNTING
06.2023
Certification - Social Media Marketing
New Skills Academy
United States01.2019
No Degree -
ROCKLAND COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
MONROE WOODBURY HIGH SCHOOL
06.1990
Skills
- Report preparation
- Customer relations
- Staff training
- Written communication
- Microsoft Office
- Schedule management
- Task prioritization
- Performance improvement
- Purchasing
- Excel
- Leisure Travel
- International Reservations
- Travel Arrangements
- Relationship Building
- Data Entry
- Detail-Oriented
- Travel Planning
- Active Listening
- Travel Promotions
- Verbal and Written Communication
- Tour and Travel Quotes
- Payment Processing
- Customer Service
- Travel Date Coordination
- Client Records
- Reservations Booking
- Travel and Accommodations Explanation
- Basic Mathematics
- Retail Sales
- Social Media
- Administrative Tasks
- Credit Card Payments
- Company Branding
- Team Oversight
- Regulatory Requirements
- Hotel Booking
- Travel Knowledge
- Client Needs Assessment
- Industry Standards
- Customer Advising
- Travel Insurance
- Flight Arrangement
- Loyalty Programs
- Travel Recommendations
- Travel Assistance
- International and Domestic Travel
- Reservations and Ticketing
- Hotel Accommodations
- Destination Research
- Manage Research
- Organize Paperwork
- Itineraries
- Marketing
- Mentoring
Timeline
TRAVEL CONSULTANT AND TRAINER
04.2022 - 10.2022
MARKETING COACH & CONSULTANT
11.2020 - 10.2022
BEAUTY INFLUENCER FOR FARMASI
10.2019 - 04.2022
ACCOUNT COORDINATOR
RENT-A-CENTER
05.2008 - 09.2008
ACCOUNTING CLERK
JAGUAR CORPORATION
06.1999 - 05.2000
ACCOUNTING CLERK
ZIRCAR, INC
03.1995 - 05.1997
BANK TELLER
HSBC BANK
UDEMY - PROCESS CERTFICATION, ACCOUNTING
Certification - Social Media Marketing
New Skills Academy
No Degree -
ROCKLAND COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
MONROE WOODBURY HIGH SCHOOL
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