Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Christine Nicole Johnson

Christine Nicole Johnson

Magnolia,TX

Summary

Professional call offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

21
21
years of professional experience

Work History

Pool Service Specialist

Smart Pools
Conroe , TX
12.2019 - Current
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Demonstrated increased knowledge of company products and equipment.
  • Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Documented all changes and actions in computer-based tracking system.
  • Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Inspected equipment to diagnose operational issues.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Trained customer employees and managers on machine use and maintenance.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Overnight Support Manager/Modular Supervisor

Walmart
Tomball, TX
10.2013 - 10.2019
  • Leader to turn over a perfect store, working with multiple levels of management, working with other shifts, tasks and line up, email and phone calls, HR for third shift, scheduling, modular set up, running equipment, supervise front end, backroom, salesfloor, and parking lots.
  • Managed scheduling, workload assignments and coverage for night staff.
  • Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
  • Placed orders for new merchandise when inventory levels were running low.
  • Oversaw internal support processes, compiling reports to track overnight worker efficiency.
  • Implemented new security measures that successfully reduced shrink within store.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Worked with manger to determine overnight operations effectiveness in meeting overall group objectives.
  • Trained and provided positive reinforcement when evaluating completed work.
  • Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives.
  • Supervised promotional activities that were designed to drive sales and generate excitement.
  • Managed organizational business systems and tools to support off-peak operations.
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored employee and customer interactions to assess quality of service.
  • Established and implemented training programs to maximize team performance.

Lieutenant Security Officer

Wackenhut Security
Tyler , TX
08.2008 - 09.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.

Stay at Home Mom

Mom
Flint , VA
01.2006 - 05.2008
  • Stay at home mom
  • Due to problems with my pregnancies I had to stay home after my recover I was financial able to stay at home with my daughters for a extended period of time.

Director of Child Development

Quality Daycare
Flint , TX
05.2003 - 08.2006
  • Created and presented child development training in compliance with organizational standards.
  • Developed and implemented programs for center-based childcare services.
  • Acted as point of contact for mandated reporting of suspected or actual cases of child abuse or neglect.
  • Arranged for daily inspections of development center and confirmed compliance with health, safety, fire, facility and program requirements.
  • Maintained high-quality child care standards based on developmentally appropriate practices.

Greenhand Worker

Bobby Madison Framing
Flint , TT
08.2004 - 05.2006
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Completed installations of building structures, trim, flooring and cabinetry.
  • Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
  • Monitored tool and equipment condition and arranged repairs.
  • Led garages, residential homes and addition projects to completion.
  • Installed paneling on walls to deaden sound, complete decorations or absorb shock based on individual customer requirements.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.

Education

Bachelor of Science - Small Business Administration And Management

University of Phoenix
Tempe, AZ
05.2018

Associate of Arts - Communication

University of Phoenix
Phoenix, AZ
05.2014

High School Diploma -

Magnolia High School
Magnolia, TX
08.2004

Skills

  • Skills & Abilities
  • Team Management, Customer Service, Team Leadership, Customer Satisfaction, Sales, Excel, Microsoft, PowerPoint, E-mail, Fax, Coping, Modular Set Up, PLE, Scheduling, Computer Based Learning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Timeline

Pool Service Specialist

Smart Pools
12.2019 - Current

Overnight Support Manager/Modular Supervisor

Walmart
10.2013 - 10.2019

Lieutenant Security Officer

Wackenhut Security
08.2008 - 09.2013

Stay at Home Mom

Mom
01.2006 - 05.2008

Greenhand Worker

Bobby Madison Framing
08.2004 - 05.2006

Director of Child Development

Quality Daycare
05.2003 - 08.2006

Bachelor of Science - Small Business Administration And Management

University of Phoenix

Associate of Arts - Communication

University of Phoenix

High School Diploma -

Magnolia High School
Christine Nicole Johnson