CHRISTINE P. STEWART

Provide support to Government staff in fast-paced environment by performing accounting functions, preparing letters, reports and specialized correspondence. Interface with passport applicants at Agency/Center Information and Will-Call counters verifying appointments, reviewing passport applications, photograph, identification and supporting documents, and processing fees.

Other anticipated tasks include but are not limited to:

Operate various equipment for high-speed scanning.

Mail out and metering of mail.

Preparing and mailing envelopes with corresponding supporting documents.

Box and archive files for storage purposes.

• Instrumental in setting up, organizing and maintaining Central Library as acceptance facility for optimal passport application processing bringing large monetary funds to The City of Houston.
• Evaluate and examine application, citizenship documents, ID and other documents required by U.S Department of State
• Maintain alertness for fraudulent documents or situations
• Execute application and oath.
• Produce digital passport photos.
• Collect fees, daily deposits, reconcile financial reports, and tracking reports.
• Securely maintain applications.
• Prepare applications to be sent to USDOS by including transmittal and mailing to appropriate lockbox.
• Track arrival of application packet.
• Supervise and train certified passport agents.
• Maintain personal annual certification.
• Continual review of PARG and implementation of procedure or price changes by USDOS for passport agents and acceptance facilities.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about passport services.
• Advise customers on optimal selections based on travel requirements, and individual preferences.
• Maintain detailed knowledge of customer service initiatives to uphold high standards of service quality.

• Graphic design
• Created and illustrated customized collection using web design
• Online internet sales
• Owned and managed daily operations of business
• Set pricing structures according to market analytics and emerging trends
• Analyzed regional market trends to distinguish best courses of action for company
• Enhanced operational performance by developing effective business strategies
• Fostered strong relationships with customers and suppliers by maintaining communication.

• Checked requisitions for accuracy
• Handled problematic and delinquent contracts
• Possessed strong negotiation and communication skills
• Provided training on procurement requisitioning
• Gathered statistics for annual and quarterly reporting
• Entered statistical information into database
• Prepared, and coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to contractors
• Connected with contractors and product suppliers to orchestrate efficient inventory movements
• Prepared financial reports to include sales, profit margin and expenses
• Serviced existing accounts with correct custom products to maintain U.S
• Army satisfaction
• Worked with shipment companies to manage distribution
• Sourced new vendors for purchasing needs
• Led department meetings to build team cohesiveness and coordinate projects.