Christine Pate
Waco,TX
Summary
Dynamic professional specializing in customer assistance and operational efficiency. Proven track record in enhancing customer experiences through effective communication and problem-solving. Experienced in staff training and compliance management, driving team performance and satisfaction.
Overview
12
12
years of professional experience
Work History
Merchandiser and Facilities Auditor
Shiftsmart
Waco, TX
07.2024 - Current
- Organized engaging displays to capture customer interest and drive sales growth.
- Trained new staff on merchandising standards and effective product presentation practices.
- Monitored inventory performance, providing feedback for timely adjustments and restocking.
- Maintained clean and organized work environment to support operational efficiency.
- Coordinated inventory management to ensure stock availability and compliance with planograms.
- Assisted customers in locating desired products, enhancing overall shopping experience.
- Drafted comprehensive audit reports, highlighting irregularities and ensuring confidentiality.
- Conducted risk assessments to identify areas of compliance issues or potential fraud.
Customer Service Supervisor
Qurate Retail Group
West Chester, Pennsylvania
10.2022 - 03.2024
- Resolved complex customer issues and escalated when necessary.
- Implemented new procedures to improve operational efficiency and response times.
- Monitored call center metrics to maintain service standards.
- Collaborated with other departments to enhance overall customer experience.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored and kept up with customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated and authenticated returns, exchanges and voids.
- Maintained accurate records of customer interactions for future reference.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
Life Insurance Agent
Self-employed
Houston, Texas
12.2019 - 08.2020
- Educated clients on life insurance products and coverage options.
- Conducted needs assessments to tailor insurance plans for individual clients.
- Processed policy applications and ensured compliance with industry regulations.
- Delivered presentations to groups about the importance of life insurance.
- Utilized CRM software to track client interactions and manage sales pipeline.
- Assisted clients in understanding policy terms and benefits clearly.
- Prepared quotes for prospective customers based on their individual needs.
- Calculated premiums and established payment methods.
- Evaluated current financial situation of clients before recommending any policy changes.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Created reports on sales activities, customer feedback, and other relevant data.
- Maintained records of client information, including policies and payment history.
- Exceeded company sales goals for new policies.
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Developed marketing strategies to compete with other individuals or companies selling insurance.
- Stayed current with life insurance market trends and regulatory changes.
- Customized insurance policies to meet the specific needs and financial goals of clients.
- Developed and maintained a portfolio of clients through networking and referrals.
Front Desk Agent
American Inn & Suites
Waco, TX
11.2013 - 03.2015
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel management software and systems.
- Responded to guest inquiries and provided information about hotel services.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Occasionally, cleaned rooms if staff were low.
- Was responsible for keeping the lobby clean and nicely decorated for different seasons or occasions.
- Handled guest complaints professionally, with empathy, and rationally, with urgency.
- Processed payments and maintained accurate billing records for guests.
- Organized front desk operations to enhance guest experience and efficiency.
- Collaborated with team members to support daily front desk functions.
- Answered phones, responded to inquiries, and took messages.
- Always welcomed patrons to the front desk professionally and enthusiastically, and engaged in friendly conversations while conducting the check-in process.
- I got to know regular clients' routines and preferences to ensure guest satisfaction.
- Inputted guest information into computer system accurately and securely.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Computed bills, collected payments and made changes for guests.
- Kept records of room availability and guest accounts, manually and used computers.
Education
Some College (No Degree) - Advertising And Design
Texas State Technical College
Waco, TXSkills
- Customer assistance and relations
- Operational efficiency
- Problem solving and resolution
- Effective communication skills
- Risk assessment and compliance
- Inventory management and merchandising
- Planogram compliance
- Staff training and coaching
- Team collaboration and teamwork
- Performance monitoring and metrics
- Product inventory counts
- Reliable and punctual service
- POS systems proficiency
- Active listening skills
- Clear verbal communication
- Multitasking abilities
- Self-motivation and adaptability
- Guest relations expertise
- Time management strategies
- Report writing proficiency
- Conflict resolution techniques
- Cross-cultural sensitivity in hospitality
- Administrative support functions
- Housekeeping management skills
- Technical troubleshooting expertise
- Software support and diagnostics
- Quality assurance practices
- Network configuration knowledge
- Technical issue analysis skills
Timeline
Merchandiser and Facilities Auditor
Shiftsmart
07.2024 - Current
Customer Service Supervisor
Qurate Retail Group
10.2022 - 03.2024
Life Insurance Agent
Self-employed
12.2019 - 08.2020
Front Desk Agent
American Inn & Suites
11.2013 - 03.2015
Some College (No Degree) - Advertising And Design
Texas State Technical College