Motivated professional seeking rewarding part-time opportunity offering excellent customer service with individuals of all levels. Offering skills as a team player with administrative experience including but not limited to greeting clients, answering phones and performing general administrative duties.
Overview
29
29
years of professional experience
Work History
Leasing Consultant
NBM Group, LLC
01.2023 - Current
Responded to requests and scheduled appointments for property showings.
Conducted regular inspections of both interior and exterior of properties for damage.
Coordinated appointments to show marketed properties.
Greeted clients, showed apartments, and prepared leases.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Licensed Professional Realtor
WILLIAM RAVEIS REAL ESTATE
03.2020 - Current
In Massachusetts and Connecticut
Effectively communicate and coordinate with buyers and sellers to achieve end-result
Maintain education with national, state, and local rules and requirements
Provide customer service to clients, identifying needs in the preparation of purchasing or selling real estate
Advise prospective clients of market activities
Advise clients on market conditions, prices, and legal requirements
Establish trust with customer base by identifying and delivering their real estate needs
Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Developed and implemented marketing strategies to maximize sales and attract new clients.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Presented purchase offers to sellers for consideration.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Advised clients on market conditions and property value for informed decision-making.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Test Center Coordinator
ROBERT HALF (Temporary Position)
05.2022 - 01.2023
Responsible for overseeing daily operations of test center at local college
Schedule and administer various tests
Knowledge and certification of many testing requirements
Create schedules with students, vendors and proctors and communicate accordingly
Maintain revenue data for all test center vendors
Liaison between students, professors, college staff, and vendors
Licensed Massachusetts Real Estate Agent
COLDWELL BANKER
03.2017 - 03.2020
Provide customer service to clients identifying needs in the preparation of purchasing or selling real estate
Attend continuing education classes
Plan and market open houses
Advise prospective clients of market activities
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Conducted comprehensive market analysis to identify opportunities for investors.
Advised clients on market conditions and property value for informed decision-making.
Negotiated, facilitated, and managed real estate transactions.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Reviewed market research data and changed sales plans accordingly.
District Manager of Home Delivery
THE REPUBLICAN NEWSPAPER
10.2006 - 01.2019
Oversight of home delivery of local newspaper
Create convenient and most effective driving route
Trained carriers on proper distribution, customer service, and routes
Handled all customer complaints quickly to reach satisfaction and compromise
Implemented systems and procedures to increase sales.
Established territory boundaries and distribution routes to maximize service quality.
Legal Secretary
DOHERTY, WALLACE, PILLSBURY & MURPHY
06.2002 - 10.2006
Provide administrative assistance to attorney
Coordinate and schedule meeting and telephone conferences
Preparation of documents for attorney to review
File preparation
Client communication
Created and printed legal documents for attorneys to review.
Scheduled all appointments, appearances and briefings.
Completed data entry of legal documents into electronic filing systems.
Screened telephone calls and forwarded to appropriate departments.
Organized files for court proceedings.
Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Received and placed telephone calls to clients and prospective clients.
Developed and maintained positive relationships with clients and colleagues.
Legal Secretary
Attorney Christopher Nolan
05.1999 - 06.2002
Prepared and processed invoices for attorney billing.
Organized files for court proceedings.
Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Completed data entry of legal documents into electronic filing systems.
Assisted with preparation of trial materials and documents.
Filed documents with courts on behalf of attorney.
Screened telephone calls and forwarded to appropriate departments.
Created and printed legal documents for attorneys to review.
Received and placed telephone calls to clients and prospective clients.
Legal Secretary
LAW OFFICE OF CARLOS GOMEZ
09.1994 - 05.1999
Worked directly for personal injury attorney
Met with clients and evaluated claims
Completed accident reports, trial and courtroom requests and applications for clients.
Prepare documents and provide to attorney for review
Litigation file preparation
Client follow-up
Organized files for court proceedings.
Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Education
Licensed Realtor in Commonwealth of Massachusetts and State of Connecticut -
Becker College
Associate of Science - Paralegal Studies
Becker College
Worcester, MA
1994
Skills
Customer Service, Professionalism, Multitasking, Communication Skills, Time Management, Microsoft Office (Word, Excel Outlook)
Administrative Sales and Marketing, Computer Skills
Clerical Support
Administrative Procedures
Timeline
Leasing Consultant
NBM Group, LLC
01.2023 - Current
Test Center Coordinator
ROBERT HALF (Temporary Position)
05.2022 - 01.2023
Licensed Professional Realtor
WILLIAM RAVEIS REAL ESTATE
03.2020 - Current
Licensed Massachusetts Real Estate Agent
COLDWELL BANKER
03.2017 - 03.2020
District Manager of Home Delivery
THE REPUBLICAN NEWSPAPER
10.2006 - 01.2019
Legal Secretary
DOHERTY, WALLACE, PILLSBURY & MURPHY
06.2002 - 10.2006
Legal Secretary
Attorney Christopher Nolan
05.1999 - 06.2002
Legal Secretary
LAW OFFICE OF CARLOS GOMEZ
09.1994 - 05.1999
Licensed Realtor in Commonwealth of Massachusetts and State of Connecticut -