Christine Raimbault

Enhances patient satisfaction by providing timely and accurate telephone triage services. Highlights includes incorporating evidence-based practices while assisting in the development of Duly’s new Telephone Triage Protocols. Serves as a resource to Duly nurses seeking guidance on telephone triage techniques and protocols.

• Assesses patients’ clinical condition via phone and communicates with healthcare providers to recommend care plans.
• Obtains case history and triage information to determine appropriate care.
• Collaborates with interdisciplinary team members to make referrals.
• Relays triage communication between patient and provider.
• Educates patients on self-care management strategies.
• Maintain an empathetic demeanor and tone to support patients addressing sensitive conditions.
• Efficiently manages high call volumes and prioritizes urgent cases appropriately.
• Thoroughly and properly documents telephone encounters with patients for complete medical records.
• Ensures compliance with established protocols, guidelines, and regulations including HIPAA, x, y, z.
• Refills prescriptions to meet patient treatment plan recommendations.
• Provides orientation and training to clinic staff.

Led a successful team of RNs, LPNs, and support staff by fostering a supportive and collaborative environment with open communication. Highlights include assisting in the development and implementation of immunization programs and participating in continuing education opportunities regarding the advancement of immunization science and nursing practices.

• Enhanced staff performance by regularly offering guidance, training, and performance evaluations.
• Implemented a double-check system to reduce errors.
• Provided educational opportunities for other staff members.
• Managed staff scheduling.
• Reduced wait times by effectively scheduling patients and coordinating with other healthcare providers.
• Oversaw quality assurance and identified areas of improvement.
• Conducted regular staff meetings to facilitate open communication and feedback.
• Investigated concerns and issues from patients and staff.
• Audited charts and reviewed clinical documents to verify accuracy.
• Ensured compliance with vaccination guidelines.
• Updated patient charts.
• Ordered and inventoried all pharmaceutical supplies.
• Engaged with pharmaceutical representatives to learn about new products or changes in product availability.
• Provided immunization services.

Successfully provided high quality care and advocated for patients in complex medical and social situations.

• Evaluated patient history and current symptoms.
• Developed comprehensive treatment plans for patients with comorbidities.
• Protected challenging situations by utilizing de-escalation, crisis intervention, and therapeutic communication skills.
• Conveyed care preferences, verifying interventions, and identified insurance coverage limitations to advocate for patients.
• Collected and prepared for lab testing various samples including blood and tissues.
• Explained care and medication side effects to patients are caregivers in easy-to-understand terms.

Developed strong rapport with a diverse population of patients and families by delivering high levels of quality care. Utilized evidence-based nursing practices and open communication..

• Assessed complex medical situations.
• Collaborated with an interdisciplinary team to deliver evidence-based care.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, as well as management and lifestyle options.
• Acted as a patient advocate by ensuring met needs and right protection.
• Evaluated effectiveness of care plans and adjusted accordingly.
• Cared for patients recovering from surgical procedures.
• Managed multiple high-priorities at any given time in a fast-paced environment.
• Reduced errors through meticulous charting and double-checking dosages.