Christine Rodriguez
Chicago,IL
Summary
Diligent Account Manager with 7+ years of experience in full-cycle sales, client relationship management, and solution-based selling across industries including medical aesthetics, restaurants, real estate, hospitality, and tech. Skilled in prospecting, pipeline management, and CRM utilization to drive consistent revenue growth and client retention. Highly organized, proactive, and client-focused, with a strong ability to build trust, resolve issues, and exceed sales targets.
Overview
7
7
years of professional experience
Work History
Account Manager
Groupon
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of 300+ active accounts, including restaurants, spas, med spas, and hospitality businesses across assigned territories.
- Prospected and built relationships with business owners in the restaurant and service industry, identifying growth opportunities and tailoring campaign strategies.
- Delivered compelling product demonstrations and customized sales solutions aligned with client objectives, resulting in consistent revenue growth.
- Collaborated cross-functionally with onboarding, creative, and marketing teams to ensure smooth campaign execution and customer satisfaction.
- Leveraged Salesforce and SalesLoft for daily CRM management, pipeline tracking, and reporting key sales metrics.
- Maintained strong post-sale relationships, providing campaign performance insights, upselling opportunities, and issue resolution support.
- Acted as a trusted advisor to restaurant and hospitality clients by staying informed on market trends, seasonal promotions, and customer behavior.
Realtor
Compass
05.2020 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Listing Coordinator
Fulton Grace Realty
05.2018 - 03.2020
- Streamlined listing processes for increased productivity, utilizing organizational skills and attention to detail.
- Maintained organized records of all active listings, ensuring easy access for team members and clients.
- Managed scheduling of property showings, liaising between sellers, agents, and potential buyers to facilitate seamless appointments.
- Simplified contract preparation process with proficient use of real estate software programs and templates.
- Coordinated listings across multiple platforms, ensuring timely and accurate uploads to MLS and marketing sites.
- Managed communications between real estate agents, property owners, and buyers.
- Maintained compliance by preparing contracts, disclosures, and legal documents according to Illinois real estate law.
- Provided internal support and market analysis to agents, enabling faster closings and better listing performance.
Education
Associate of Arts - Clinical Psychology
DePaul University
Chicago02-2011
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Full-Cycle Sales & Account Management
- Salesforce, SalesLoft, CRM Software
- Cold Calling & Lead Generation
- Territory & Pipeline Management
- Presentation & Negotiation
- Market Research & Competitive Analysis
- Customer Success & Retention
- Organization & Communication
Timeline
Account Manager
Groupon
05.2024 - Current
Realtor
Compass
05.2020 - Current
Listing Coordinator
Fulton Grace Realty
05.2018 - 03.2020
Associate of Arts - Clinical Psychology
DePaul University
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