Christine Schuster
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
MEDICAL REFERRAL COORDINATOR
LAM DERMATOLOGY AND ASSOCIATES
03.2022 - Current
- Processed between 50-60 referral requests per day from patients, doctors and other health care professionals.
- Utilized health insurance portals to interpret benefits, co-pays, co-insurance, and deductibles in order to document precise data and increase efficiency in scheduling.
- Strong communication skills proven to be invaluable in multiple roles within the work environment.
- 100% accuracy in response rate to resolve multiple requests, via various communication modes.
- Confidently make/receive, on average, 80 phone calls per day, remaining clear and concise with pertinent information.
- Diplomatically interpret office policies and procedures diffusing potential hostility.
- Actively sort to provide decision making, improvements in work flow, and counsel on personal and professional matters.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Monitored referrals to facilitate timely completion and followed up with referring providers .
- Ensured completion of referrals and verified data accuracy and completion.
- 100% accuracy in closing the referral loop improving patient clinical care coordination.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Prioritize patient needs, provider availability, and insurance coverage to determine optimal scheduling.
- Communicated with patients, ensuring medical information remained private abiding by all HIPPA Rules and Regulations.
- Collaborated with offices managers to update or maintain daily duties.
- Scheduled appointments, managed authorizations and verified insurance coverage.
PATIENT SERVICE REPRESENTATIVE
LAM DERMATOLOGY AND ASSOCIATES
04.2019 - 06.2020
- Provided exceptional customer service to patients and staff, answering questions and addressing concerns.
- Responded to and managed approximately 80-100 incoming calls, emails, and faxes per day from patients.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and product payments compiling daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Modernizing Medicine Software to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted 78 patients per day with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help patients understand policies and procedures.
- Engaged with patients to provide critical information.
- Guided patients and families on patient portal usage.
PRINCIPAL/HEAD ADMINISTRATIVE ASSISTANT
WESTMOORE HIGH SCHOOL
07.2017 - 09.2018
- Provided Administrative support to the Principal of Westmoore High School.
- Exhibited ability to amend, devise, advance procedures, and meet deadlines with accuracy.
- Maintained Principal’s agenda with web-based calendar scheduling appointments for: parent/student/teacher conferences, Affidavit meetings, Truancy Court appearances, Suspension Hearings, Assistant Principal’s gatherings, and Department meetings.
- Proudly executed Oklahoma State Department Education State reports with immaculate presentation and 100% accuracy.
- Site Administrator for scheduling and reserving building usage and engagements.
- Assembled supporting documentation for Affidavit enrollment and successfully devised a tracking database documenting each student attending on Affidavit status.
- Gathered student transfer application forms. Implemented a database for enrollment of transfer students.
- Site Administrator for web-based programs.
- Correctly maintained support staff and faculty personnel files, developed spreadsheets, and created reports with 100% precision.
- Assisted with onboarding new hires and securing paperwork completion.
- Crafted a revolving “five year” spreadsheet detailing teaching certification expiration dates.
- Maintained accurate documentation of faculty diplomas, certificates, CPR, AED, and OSHA training.
- Responsible for prior authorization of support staff time sheets.
- Collaborated with school nurses in facilitating medical care to the student body ensuring individual medical needs were met and the correct action/management plans were privacy protected.
- Managed website for parent/teacher conferences.
- Functioned within Infinite Campus to construct automated messages for students and parents/guardians, and produced ad hoc and built in reports.
- Actively supported and aided coworkers allowing the team to perform at optimum levels.
- Upheld a positive, approachable attitude cultivating relationships between community members, students, parents, and teachers.
- Mentored newly hired educators and provided encouragement and feedback.
- Communicated policies and procedures to staff, students, and parents.
- Proven record of ensuring compliance with state and federal regulations.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
MAIN OFFICE ADMINISTRATIVE ASSISTANT - LEVEL II
GREAT MILLS HIGH SCHOOL
07.2015 - 02.2017
- Provided Administrative support to the Principal of Great Mills High School.
- Demonstrated ability to improvise, adapt, improve procedures, and meet deadlines with precision.
- Initiated a successful weekly student recognition award “Hornets’ Heroes”.
- Responsible for organizing and maintaining projects and special events. Effectively organized the Senior Awards Assembly. Streamlined and improved the event.
- Trained/mentored new and experienced employees; focusing on regulations and established policies, including emphasis on FERPA laws.
- Appointed Site Administrator for web-based programs; Peachjar, School Dude, and School website calendar.
- Assigned School Liaison collaborating with outside businesses using GMHS facilities for events, performances, and community events.
- Managed fast-paced, high intensity daily office operations of students, parents, and staff.
- Accurately maintained records, developed spreadsheets, and created reports with 100% accuracy.
- Greeted visitors, parents, and students upon arrival, offered assistance, and answered questions to build rapport and retention.
- Verifying government issued identification and maintaining visitor log for entering and exiting facility for security purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Meticulous upkeep of paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent parent/student relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality documentation.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed filing system, entered data and completed other clerical tasks.
- Restocked supplies and submitted purchase orders to maintain stock levels.
ADMINISTRATIVE ASSISTANT - COUNSELING DEPARTMENT
CHOPTICON HIGH SCHOOL
08.2014 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled student/parent appointments for counseling teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations.
- Volunteered to help with special projects.
- Liaison between students, parents/guardians, staff members to cooperate on matters of mutual concern.
- Facilitated communications between designated Home Hospital Teachers, Counselors, students, and parents/guardians.
- Coordinated and catalogued individualized course work for Home Hospital Teaching, Alternative Education Programs, and extended out of school absences.
- Accurately prepared High School Transcripts, Motor Vehicle Administration Forms, and provided Education Verification to outside organizations.
- Gathered information through extensive use of eSchool Plus; a web-based national student information management system.
- Acted as alternate in the absence of the Financial Assistant and Main Office Secretary; conducted new student orientations.
- Represented Chopticon High School with a strong ability to project a positive image to the public.
- Selected by student body to announce the names of the Graduating Class of 2014 Commencement Ceremony.
PARAPROFESSIONAL
CHESAPEAKE CHARTER SCHOOL
08.2012 - 06.2013
- Delivered personalized educational, behavioral, and emotional support to an individual student with medical conditions to enable positive learning outcomes.
- Oversaw student in classroom and common areas to monitor health and safety, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom with 20 students.
- Reported on student progress, behavior, and social skills to parents.
- Administered tests and assessments to evaluate student progress and performance.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teachers manage bus loading and unloading.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
GROUP FITNESS COORDINATOR
BARTLETT RECREATION CENTER
06.2008 - 06.2010
- Recruited, interviewed, and directed 37 high performance Group Fitness Program Instructors.
- Accurately maintained timesheets, payroll, client participation numbers, and contracts/certifications of instructors, by conducting quarterly reviews, proficiency spot checks, and performance ratings using MS Word and Excel.
- Facilitated and hosted Certification and Continuing Education seminars resulting in 100% of instructors being current in all certifications.
- Managed fiscal year budgets within budgetary constraints. Collaborated with Fitness Manager to purchase supplies and inventory.
- Effectively organized events to include: annual "Aerobathon" showcasing group fitness formats; spearheaded fundraising event to raise money for Haiti Natural Disaster Relief with proceeds donated to The American Red Cross; orchestrated Breast Cancer Awareness events; all proceeds donated to Susan G Komen; and established an annual Breast Cancer Fundraiser, “Howl at the Moon”, in memory of a friend/fellow instructor; proceeds donated to Susan G. Komen.
- Promoted Bartlett Recreation Center Group Fitness program using MS Publisher to create promotion flyers.
- Involved in conflict resolution with employees and attended to member complaints.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Collaborated with health and fitness professionals to create and execute events, training, and workshops on various topics including CPR/AED and first aid training.
- Monitored and evaluated program performance to determine value and quality.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Educated members on correct movement techniques and safe equipment use to reduce risk of injury.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Led 5 weekly classes with consistent participation and positive feedback.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Demonstrated safe and correct form for each exercise and piece of equipment.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
Education
FLIGHT ATTENDANT TRAINING
GULF AIR
MANAMA, BAHRAIN04.1994
FLIGHT ATTENDANT
FLIGHT WEST AIRLINES
BRISBANE, AUSTRALIA1992
FOUR YEAR TECHNICAL TRADE - HAIRDRESSING
COLLEGE OF TECHNICAL AND FURTHER EDUCATION
BRISBANE, AUSTRALIA02.1990
Skills
- Customer Service
- Interpersonal skills
- Empathy and compassion
- Effective communication
- Organizational abilities
- Adaptability
- Active listening
- Resourcefulness
- Confidentiality maintenance
- Professionalism
- Team collaboration
- Conflict resolution
- Critical thinking
- Task prioritization/Multitasking
- Computer literacy
- Data entry proficiency
PERSONAL DETAILS
Reading broadens my horizons and allows me to learn of experiences otherwise foreign to me. To tie in my love of reading with travel, I refer to the quote "The world is a book, and those who do not travel, read only one page". I consider myself fortunate to have traveled extensively both personally and as an International Flight Attendant. To steal a paragraph from a book I'm currently reading; My goal for my children, was to give them the gift of travel, show them the world and how it works, how other people live, so they at least have the tools to be tolerant and understanding of others lives and their cultures.
A fulfilling passion is devoting time giving back to the community where I live, work, and serve. Participating in raising funds and awareness to a number of non-profit, charitable organizations is my social responsibility and extremely important to my core values.
Timeline
MEDICAL REFERRAL COORDINATOR
LAM DERMATOLOGY AND ASSOCIATES
03.2022 - Current
PATIENT SERVICE REPRESENTATIVE
LAM DERMATOLOGY AND ASSOCIATES
04.2019 - 06.2020
PRINCIPAL/HEAD ADMINISTRATIVE ASSISTANT
WESTMOORE HIGH SCHOOL
07.2017 - 09.2018
MAIN OFFICE ADMINISTRATIVE ASSISTANT - LEVEL II
GREAT MILLS HIGH SCHOOL
07.2015 - 02.2017
ADMINISTRATIVE ASSISTANT - COUNSELING DEPARTMENT
CHOPTICON HIGH SCHOOL
08.2014 - 06.2015
PARAPROFESSIONAL
CHESAPEAKE CHARTER SCHOOL
08.2012 - 06.2013
GROUP FITNESS COORDINATOR
BARTLETT RECREATION CENTER
06.2008 - 06.2010
FLIGHT ATTENDANT TRAINING
GULF AIR
FLIGHT ATTENDANT
FLIGHT WEST AIRLINES
FOUR YEAR TECHNICAL TRADE - HAIRDRESSING
COLLEGE OF TECHNICAL AND FURTHER EDUCATION
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