Christine T. Mullins
Summary
A veterinary leader with practice management and strategic planning experience. Collaborative, motivational team builder with a passion for education, operational management, big-picture planning, and organizational transformation. Utilizes diverse teaching strategies through personality assessments. During professional and extracurricular activities, developed a love and passion for teaching in small settings and in large public settings.
Overview
14
14
years of professional experience
Work History
Veterinary Services Manager
CEVA ANIMAL HEALTH LLC
12.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions. Presented continuing education to customers on a variety of the portfolio.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results with territory managers.
- Developed and maintained positive relationships with customers to build rapport and trust. This included customers in corporate accounts to help move the business forward.
- Oversaw and maintained the technical education and key opinion leadership relationship within the cardiology category.
- Organized and updated the new hire technical training for 2024. Delivered and partnered with new hires to aid in their education of Ceva's portfolio.
US Brand Manager, Internal Medicine & Cardiology
CEVA ANIMAL HEALTH LLC
07.2022 - 12.2023
- Researched market trends to identify customer needs for strategic planning and launch of an innovative, multi-million dollar product. Developed key marketing messages and visual aids to correlate with customer needs.
- Collaborated with cross-functional teams for successful product launch and coordinated marketing efforts.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives. Developed yearly marketing plans based on needs of business and customer preferences.
- Won marketing awards in cardiology initiatives and in internal medicine education with a new innovative product.
Veterinary Services Manager
CEVA ANIMAL HEALTH LLC
03.2021 - 07.2022
- Partner and coach territory managers in providing technical information to veterinary clinics and staff.
- Collaborate with veterinary leadership within organizations or industry to promote products and build partnerships.
- Develop powerpoint and lectures to present at veterinary clinics and veterinary conferences to teach the veterinary community in updates in animal health.
Associate Veterinarian
Banfield Pet Hospital
08.2016 - 03.2021
- Managed strategic growth and revenue by developing client relationships and hospital communication strategies.
- Partnered with the Practice Manager and Chief of Staff to develop and maintain a culture of quality patient care and client communication.
- Since 2010, taught and coached 13 veterinarians through Functional Skills training (Banfield's on-boarding program). Additionally had 5 summer veterinary student externs shadow me through 8 to 12 weeks to learn and encourage their growth in the field.
- Instrumental in growing the hospital from a one-doctor practice to a six-doctor practice.
- Highest revenue doctor in Banfield TN market and one of the highest doctors in preventive care metrics such as heartworm prevention, flea and tick prevention, dentistry, and optimum wellness plans.
Chief of Staff
Banfield Pet Hospital
09.2012 - 08.2016
- One of three Veterinarians in the TN market nominated to attend National Field Leadership conferences. Attended two different years and completed the Disney Institute and Crucial Accountability Workshop.
- Provided high quality medical, emergency, and surgical care in a four doctor practice.
- Partnered with the Practice Manager in hospital planning, conflict management, review of daily revenue, interviewing and hiring, and focused on the goals of the paraprofessionals to further their development in the veterinary field.
- Mentored and coached doctors in the Madison hospital and other associate veterinarians and Chiefs of Staff in development in the region.
- Led and organized several learning events in the Nashville Banfield market such as proper anesthesia monitoring, CPR classes, and proper blood smear technique and reading differentials.
- Completed Behavior Based interview training, utilized GROW and TRAIN feedback methods, and attended "Influencer" workshop.
- Annual review of the Mars Q12 survey to facilitate development of a goal based Impact Action Plan.
- Partnered with Kristle Elementary School to teach Kindergarten students about veterinary medicine
- Partnered with Springfield High School pre-vet class and presented information about being a veterinarian and the qualifications.
Associate Veterinarian/Lead Veterinarian
Banfield Pet Hospital
06.2010 - 09.2012
- Started as the lead veterinarian at this location to build relationships with clients and staff to grow the hospital.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Educated staff members on proper medical care procedures and pet care protocols.
- Partnered with the Practice Manager in preventive care, client experience, and associate engagement metrics.
Chairman of Strategic Task Force
Temple Baptist Church
12.2016 - 12.2020
- Led a group of eight members in starting a new way of planning for our church.
- Partnered with the Director of Missions for our Association and learned the process of Strategic Planning and making goals and objectives based on member surveys.
- Worked with church leadership to help communicate the goals from the members and helped oversee the completion of these goals.
- Served as Chairman each year until I rotated off the Task Force. Under our Task Force we were able to establish and budget for two new staff positions, organized and planned future goals for a new building, partnered with staff members and architects to develop plans for a new building, helped develop the "Legacy Campaign" which is a 3-year endeavor for a multi-million dollar building set to break ground in 2021.
- Presented quarterly updates to our 450+ members of our progress to give accountability.
RCBA Vision Team Member
Robertson County Baptist Association
01.2021 - 01.2022
- One of six people in the RCBA to be elected to serve three years with the RCBA Vision Team.
- Responsibilities include listening to the needs of the 36 churches and developing strategic plans to meet those needs.
Assistant Connect Class Teacher
Temple Baptist Church
01.2019 - Current
- Once to twice a month would prepare and teach "The Gospel Project" to our class of 50+ members
- Partnered with another family and started a new Connect class to allow a smaller group and more accountability in 2021
- Organized Zoom meetings to keep members engaged and continued to lead the lessons in Zoom but also in person when able.
- Developed 4 week curriculum for 800 members to determine gifts, skills, personality, and passion. Taught to all leaders and collected information for church database.
Education
Doctor of Veterinary Medicine -
The University Of Tennessee - Knoxville
Knoxville, TN05.2010
B.S - Agriculture
The University Of Tennessee - Martin
Martin, TN05.2009
Skills
- Presentation development
- Public speaking
- Strategic plan development
- Team building and supervision
- Teaching strategies based on personality types
- Conflict management
- Client communication
- Small animal medicine and surgery
- Brand Development
- Marketing campaign development
- Market Analysis
Additional Information
Professional References:
Melissa Henn, DVM
Banfield Pet Hospital
4900 Thoroughbred Lane Ste B6
Brentwood, TN 37027
melissa.henn@banfield.com
865-368-9178
HD Jones
Temple Baptist Church
117 Marlin Rd
White House, TN 37188
hd@templetoday.com
615-289-2860
Timeline
Veterinary Services Manager
CEVA ANIMAL HEALTH LLC
12.2023 - Current
US Brand Manager, Internal Medicine & Cardiology
CEVA ANIMAL HEALTH LLC
07.2022 - 12.2023
Veterinary Services Manager
CEVA ANIMAL HEALTH LLC
03.2021 - 07.2022
RCBA Vision Team Member
Robertson County Baptist Association
01.2021 - 01.2022
Assistant Connect Class Teacher
Temple Baptist Church
01.2019 - Current
Chairman of Strategic Task Force
Temple Baptist Church
12.2016 - 12.2020
Associate Veterinarian
Banfield Pet Hospital
08.2016 - 03.2021
Chief of Staff
Banfield Pet Hospital
09.2012 - 08.2016
Associate Veterinarian/Lead Veterinarian
Banfield Pet Hospital
06.2010 - 09.2012
Doctor of Veterinary Medicine -
The University Of Tennessee - Knoxville
B.S - Agriculture
The University Of Tennessee - Martin
Similar Profiles
Melissa FeldhausenMelissa Feldhausen
Production Planner at Ceva Animal Health LLCProduction Planner at Ceva Animal Health LLC
Peyton RamseurPeyton Ramseur
Purchasing Specialist at CEVA ANIMAL HEALTH LLCPurchasing Specialist at CEVA ANIMAL HEALTH LLC
Tyler ShafferTyler Shaffer
Warehouse Supervisor at CEVA ANIMAL HEALTH LLCWarehouse Supervisor at CEVA ANIMAL HEALTH LLC