Christinia Keller
Atlanta,GA
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Frontier Airlines
05.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Transportation Driver
Dekalb County Schools
03.2023 - 05.2024
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
Patient Registration Coordinator
Option Care Home Infusion
03.2022 - 03.2023
- Supported hospital-wide initiatives through active participation in meetings, committees, and special projects relating to patient access services.
- Maintained up-to-date knowledge of industry best practices, regulatory changes, and technological advancements by attending relevant workshops, conferences, and trainings.
- Reduced errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
- Implemented an effective scheduling system to optimize appointment availability and minimize conflicts.
- Increased accuracy of insurance claims submissions by diligently verifying coverage details before filing.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ10-2028
High School Diploma -
Thornton Township High School
Harvey, IL06-1999
Skills
- Customer service
- Strong work ethic
- Boarding coordination
- Multitasking Abilities
- Decision-making
- Team leadership
- Verbal and written communication
- Safety procedures
- Problem-solving
- FAA regulations
- Emergency medical training
- In-flight announcements
- Security compliance
Timeline
Flight Attendant
Frontier Airlines
05.2024 - Current
Transportation Driver
Dekalb County Schools
03.2023 - 05.2024
Patient Registration Coordinator
Option Care Home Infusion
03.2022 - 03.2023
Bachelor of Science -
University of Phoenix
High School Diploma -
Thornton Township High School
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