A dedicated and knowledgeable individual able to serve in a variety of roles within an organization. Always striving to excel in clients' experiences and successes. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Appliance Sales Specialist
The Home Depot
05.2022 - 09.2023
Provided excellent customer service to our customers
As an Appliance Specialist, I sold appliances, appliance suites, water heaters, etc
Maintained product knowledge to assist and educate customers on options available.
Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
Established leads, measures, scheduled service appointments, etc
I was seventh in the district for Home Protection Plans
I sold over $400,000 appliances within a six-month period.
Explained benefits and features of warranty programs, resulting in consistent add-on sales
Substance Use Disorder Professional/Trainee
Phoenix Recovery Services
08.2019 - 03.2020
Worked with a multidisciplinary team; Case Manager/Substance Use Disorder Professionals
Provided supportive counseling, case management, and substance use disorder treatment to my clients within the designated intensive outpatient/inpatient programs
Used motivational interviewing and excellent communication skills
Engaged with clients in early treatment and assisted my clients in achieving their treatment goals
Followed all WAC codes, ASAM Criteria, DSMIV, and Ethical protocols
Completed Substance Use Disorder Assessments
Facilitated behavioral health treatment & education groups
Collaborated with my clients and their treatment team to develop an individualized treatment plan that reflected my client's goals & needs
Coordinated with other treatment teams & community providers to expedite treatment for each client and advocated for my clients to attain services & benefits, as appropriate
Completed all progress notes and documentation in a respectful, client-centered manner
Learned new materials, processes, and programs quickly.
Acted with integrity, honesty and knowledge to promote culture of company.
Provided quality, evidence-based services within a collaborative multidisciplinary team environment
Taught Relapse Prevention.
Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Collaborated with employees from various backgrounds.
Shadowed senior team members to learn all related jobs and tasks.
Established lasting relationships with peers, leadership and clients using strong communication and interpersonal skills.
Adhered to corporate data confidentiality rules, mitigating breaches.
Optimized clients experiences and success by delivering superior services and effectively.
Generated reports detailing findings and recommendations.
Laid off due to COVID 19
Health Care Coordinator
Pioneer Human Services
06.2019 - 07.2019
Coordinated access to quality and cost-effective integrated health services for clients
Maintained detailed records of medical supplies and ordered supplies.
Maintained professional demeanor while treating patients with respect and dignity.
Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Communicated with patients, ensuring that medical information was kept private.
Worked closely with internal staff, community providers, pharmacy staff, and facility staff, and provider(s) to assist in gathering/relaying necessary information to assess and manage client integrated health needs effectively
At med time, handed each client their medications and documented each drug-counted Medical.
Scheduled referral appointments to other providers for patients needing specialized treatment.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Defined quality assurance initiatives and clinic policies and procedures.
Accredited Service Officer
VIETNAM VETERANS OF AMERICA
01.2017 - 10.2018
Eight months of volunteer work before full-time hire
Advocacy for our Veterans
Filed their compensation claims, reviewed their medical records to determine what benefits are compensable, faxed claims, completed all secretary duties
Accredited tasks were multifunctional and not limited to: Establishing POA (Power of Attorney) with the VVA
Assisted clients in building fully developed claims for service-connected compensation prior to filing with the VA
Reviewed medical records to decipher which disabilities are compensable
Assisted clients with correspondence from the VA and filing additional information
Helped clients in obtaining their official military discharge papers (DD-214) and copies of their medical records
Assist clients in filing for Non-Service connected Pension Claims
Filed claims for DIC (Death Indemnity Compensation) and survivors pension
Referred clients to the appropriate resources for assistance with housing, food, bill payments, medical, etc
We successfully filed eighty plus claims a month so that our veterans received the benefits they deserve.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Conducted community workshops to promote different programs and educate public on available services.
Facilitated outreach activities to build community awareness.
Facilitated communication between clients and other service providers.
Provided support to social service clients in navigating available resources.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Overhead Crane Operator
BOEING AIRPLANE GROUP
09.1996 - 12.2003
GRADE 8
Assembled 747 airplanes with 90 ft
In the air overhead crane
Maneuvered engines, wings, and tails onto the airplanes with overhead crane
Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
Cross-trained in floor crew, and time management to help team meet production needs.
Moved all parts of the airplane with forklift and crane
Used hook and chains, moved storage containers to the proper destination
Operated communication radio devices
Managed ground crew, demonstrated and received hand signals to/from crane operators, numerous duties.
Operated large cranes to lift and move materials with precision and accuracy.
Maneuvered loads safely to achieve accuracy and stability.
Performed daily safety checks to achieve safe operating condition of equipment.
Calculated appropriate size and weight distribution to safely manage load.
Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
Utilized mastery of diverse slings, shackles and spreader bars to meet specific project needs.
Positioned cranes in response to hand signals and observed load hookup to determine safe load capacities.
Leveraged expertise in load-lifting attachments and rigging techniques to manage diverse loads.
Operated cranes and other equipment while monitoring coworker, personal and overall work zone safety.
Maintained accuracy in project tasks by completing static compression tests, static tension tests, lateral load tests, and PDA piles tests.
Education
Associates Degree - Human Services/Substance Use Disorders
SKAGIT COMMUNITY COLLEGE
Mount Vernon, WA
05.2020
DIPLOMA - CULINARY ARTS
Kirkwood Community College
Cedar Rapids, IA
05.1994
Liberal Arts - Psychology
Washington State University
Pullman, WA
07.1992
Skills
Social work
Intake/Assessments
Motivational interviewing
Addiction counseling
Individual / group counseling
Group therapy/Reiki
Crisis intervention/Gate Keeper
Care plans/Advocacy for Marginalized Groups
Case Management
Hospital Experience
Medical Records/Hippa Certified
Medication Administration
Certification
Certified Aromatic Reflexology Practitioner
Washington State Department of Health Substance Use Disorder Professional/ Trainee, 07/2019, 07/2024, True