Christin Lane Mitchum
Shreveport,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in casino and spa industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing steady results.
Profit-minded spa leader with demonstrated success in driving sustained client revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales.
Overview
19
19
years of professional experience
Work History
Licensed Massage Therapist
Margaritaville Resort Casino
Bossier City, LA
01.2017 - Current
- Performed 30 hours of massage per week with a range of therapeutic methods, including hot stone, Swedish, deep tissue, along with sports and use of Elemis products to enhance clients experience
- Spoke with clients regarding their health history, expectations and described services and procedures
- Performed healing sessions and provided lifestyle coaching
- Counseled patients about general wellness, posture, nutrition, sleeping habits and stress management
- Documented any observed safety hazards and reported to management
- Informed guests of spa services, programs and activities by phone and in-person, enabling patrons to make choices based upon their unique needs
Licensed Massage Therapist
The Woodlands Resort and Conference Center
The Woodlands, Texas
01.2015 - 06.2016
- Worked mostly with clients who needed relaxation with Swedish massage
- Provided Deep Tissue for clients who needed the body work.
- Included Aroma Therapy for clients enhanced needs
Licensed Massage Therapist
Abundant Life Chiropractic
Research Forest Drive, Texas
06.2014 - 08.2014
- Collaborated with chiropractors to ensure the delivery of efficient, high-quality service of helping people heal.
- Enhanced Abundant Life Chiropractic reputation with professionalism and curtesy.
- Performed Deep Tissue, provided Aromatherapy along with Sports Massage and Trigger Point Therapy.
- Sold massage packages to save clients money and guarantee services.
Licensed Massage Therapist
Hand and Stone Spa
The Woodlands, Texas
04.2014 - 11.2014
- Performed Swedish, Hot Stone Massage, Cold Stone Massage, Reflexology, Sports Massage and Deep Tissue Massage.
- Worked to help people relax and overcome stress.
- Achieved high customer satisfaction with spa techniques and overall knowledge.
ANVIS Aviation Night Vision Device Repairer
URS
Comayagua, Honduras
01.2012 - 04.2012
- Reviewed weekly inventory charts and recorded ANVIS services needs.
- Managed set up, stock maintenance of supplies for entire base on Comayagua, Honduras, Soto Cano.
- Worked to repair and test Aviation Night Vision Devices on Soto Cano Air Force Base.
94F Special Electronics Device Repairer
U.S. Army
Fort Benning, Georgia
09.2005 - 04.2011
- Achieved high customer satisfaction for 3rd Infantry Division repairing Night Vision Devices.
- Collaborated with squadron and company to ensure the delivery of efficient, high-quality service.
- Successfully initiated and implemented orders which resulted in excellent time management.
- Consistently received positive feedback from chain of command on performance reviews.
- Managed set up, stock maintenance, and line sanitation of full line service for several different field of duty locations.
Education
Massage Therapy Certificate -
Virginia College
2014
Prerequisites for BSN program. -
Lone Star College
Bachelor of Science - Psychology
Northwestern State University
Shreveport, Louisiana2021
Skills
- Advanced interpersonal skills
- Communication skills
- Relationship/team building
- Commitment to quality and service
- Staff motivator
- Inventory control
- Profit enhancement
- Current Passport
Volunteer Experience
- Lone Star College Blood Drive and Be The Match in Spring, Texas.
- Pregnancy Massage in Columbus, Georgia.
- Sports Massage for Marathons in Columbus, Georgia.
- Shriners Children's Hospital in Shreveport, Louisiana.
Additional Information
- Army Achievement Medal ARCOM - Army Commendation Medal and Good Conduct Medal
OBJECTIVE
To work with Allstate Sales Team.
Timeline
Licensed Massage Therapist
Margaritaville Resort Casino
01.2017 - Current
Licensed Massage Therapist
The Woodlands Resort and Conference Center
01.2015 - 06.2016
Licensed Massage Therapist
Abundant Life Chiropractic
06.2014 - 08.2014
Licensed Massage Therapist
Hand and Stone Spa
04.2014 - 11.2014
ANVIS Aviation Night Vision Device Repairer
URS
01.2012 - 04.2012
94F Special Electronics Device Repairer
U.S. Army
09.2005 - 04.2011
Massage Therapy Certificate -
Virginia College
Prerequisites for BSN program. -
Lone Star College
Bachelor of Science - Psychology
Northwestern State University
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