Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christinna McElveen

Bangor

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonalds
07.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Shift Lead

Walgreens
09.2021 - 03.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.

Phlebotomist

Lake Charles Memorial Hospital
09.2019 - 11.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.

Benefits Specialist/Retail Team Member

Care Help
10.2018 - 10.2019
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Collector

Lake Area Collections
05.2012 - 04.2018
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Trained new team members on scripts, company services, and collection strategies.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Education

Certified Phlebotomist -

Aspire School of Phlebotomy
08.2019

Associate of Science - Medical Office Assistance

Delta School of Business And Technology
Lake Charles, LA
03.2006

Skills

  • Operation Monitoring
  • Demand Fulfillment
  • Performance Tracking and Evaluations
  • Technical Proficiency
  • Safe Work Practices
  • Managing Operations and Efficiency
  • Customer Loyalty
  • Employee Coaching and Motivation
  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Certification

ServSafe Food Protection Manager Certification - National Restaurant Association.

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).

Timeline

Shift Manager

McDonalds
07.2024 - Current

Shift Lead

Walgreens
09.2021 - 03.2024

Phlebotomist

Lake Charles Memorial Hospital
09.2019 - 11.2020

Benefits Specialist/Retail Team Member

Care Help
10.2018 - 10.2019

Collector

Lake Area Collections
05.2012 - 04.2018

Associate of Science - Medical Office Assistance

Delta School of Business And Technology

Certified Phlebotomist -

Aspire School of Phlebotomy

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Christinna McElveen