Christinne Pertierra
Hialeah,FL
Summary
Diligent skilled professional with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
15
15
years of professional experience
Work History
Logistics and Account Manager
Rigging Service, Inc.
08.2021 - 03.2025
- Responsibilities include prospecting, securing new business in the entertainment/production sector and coordinating transport
- New client Prospecting and qualifying existing leads
- Coordinate transportation of equipment for transit to end user
- Maintain and build prospect database
- Secure high levels of appointments
- Meeting quota marks per financial quarter
- Attend networking events
- Social Media
Member Service Representative
Aetna Better Health and eTeam
01.2021 - 08.2021
- Responsibilities include ensuring members have the information and assistance they need and providing customer service
- Take members' calls and provide accurate, insightful answers to their queries
- De-escalated situations involving dissatisfied members, offering patient assistance and support
- Guide callers through troubleshooting, navigating the ABH site & secure member portal
- Collaborate with other call center professionals to improve customer service
- Outlining the benefits and coverage associated with different types of healthcare plans & describing exclusions and non-covered treatment approaches
- Provide status of Prior Authorizations and relevant details
- Helping members assess which providers / pharmacies are in-network & covered
- Answering providers' and members' billing questions
Contact Center Representative
Kforce and DEO
04.2020 - 12.2020
- Responsibilities include ensuring claimants have the information and assistance they need and provide customer service
- Took customer calls and provided accurate, insightful answers to their queries
- De-escalated situations involving dissatisfied customers, offering patient assistance and support
- Guided callers through troubleshooting, navigating the agency's site
- Reviewed claims, providing updates and information about monetary eligibility and program type
- Collaborate with other call center professionals to improve customer service
- Assessing Unemployment Claims for determination of benefits
- Gathered facts from claimants to document employment status
- Preformed pre-monetary calculations and overrides for claimants
Sales Support and Customer Service Representative
Global Sea Products
03.2016 - 01.2020
- Responsibilities included prospecting, qualifying, securing appointments for company executives and providing customer service
- New client prospecting and qualifying existing leads
- Coordinating transportation of product for transit to end user
- Maintained and built prospect/client database
- Secured high levels of appointments for company principals
- Met quota marks per financial quarter
- Lead on-site educational demonstrations on weekdays, weekends, and holidays
Sales Executive
SeaFair USA, LLC.
05.2012 - 03.2016
- Responsibilities included prospecting, securing appointments and closing business
- Out on the field visiting clients and developing mutually fruitful relationships
- Promoted within 12 months of going permanent for exceptional client relations and leadership skills
- Exceeded quota marks per financial quarter
- New client prospecting and qualified existing leads
- Attended select networking events
- Secured a high quantity of appointments
- Maintained and built prospect/client database
- Prepared import/export quotations for existing and prospective clients for airfreight, ocean freight, inland and customs house brokerage services
- Provided high quality customer service and timely updates
- Provided operations support for export ocean/air services
V. P. Assistant/Quoting Specialist
Savino Del Bene - USA
09.2010 - 05.2012
- Responsibilities included preparing P & L reports and maintaining critical financial and statistical data for import & export air/ocean traffic
- Assisted in the creation of presentations and reports for executive meetings
- Managed all administrative procedures, coordinated meetings and agendas
- Responsible for supervising the in-house sales staff
- Accountable for generating and maintaining highly sensitive and confidential information for the company
- Prepared import/export quotations for existing and prospective clients for airfreight, ocean freight, inland and customs house brokerage services
Education
AA - Communications
Miami Dade College
01.2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Revenue growth
- Business development and planning
- Customer needs assessment
- Account servicing skills
- Vendor relations
- Cold calling skills
- Vendor management
- Lead development
- Opportunities identification
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Logistics and Account Manager
Rigging Service, Inc.
08.2021 - 03.2025
Member Service Representative
Aetna Better Health and eTeam
01.2021 - 08.2021
Contact Center Representative
Kforce and DEO
04.2020 - 12.2020
Sales Support and Customer Service Representative
Global Sea Products
03.2016 - 01.2020
Sales Executive
SeaFair USA, LLC.
05.2012 - 03.2016
V. P. Assistant/Quoting Specialist
Savino Del Bene - USA
09.2010 - 05.2012
AA - Communications
Miami Dade College
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