Christion Samuels
Phoenix,AZ
Summary
Dynamic and results-driven professional with a proven track record at Moore Chrystler Jeep, excelling in sales development and customer satisfaction. Leveraged exceptional communication skills and strategic planning to exceed sales goals, fostering strong customer relationships. Expert in retail merchandising and adept at teamwork, consistently enhancing team performance and productivity.
Overview
4
4
years of professional experience
Work History
Sales Associate
Moore Chrystler Jeep
Phoenix, AZ
07.2023 - 12.2024
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed promotional strategies to increase sales volume.
- Organized store by returning merchandise to proper areas and restocked displays.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
Technical Support Representative
Wells Fargo
Phoenix, AZ
05.2022 - 04.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided training and guidance to junior staff members as needed.
Package Handler
FedEx
Phoenix, AZ
08.2020 - 01.2022
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Inspected packages for damages or defects and recorded any issues found.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Assisted in training new employees on package handling processes.
- Managed inventory levels by tracking incoming and outgoing packages.
- Collaborated with team members to improve workflow and increase productivity.
- Conducted package inspections for damage and reported discrepancies to supervisor.
- Participated in regular safety meetings and training sessions.
- Assisted in loading delivery trucks with prepared packages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Labeled parcels accurately according to company guidelines.
- Followed company policies and procedures for secure package handling.
- Picked products using RF scanner to fill orders.
- Checked all outgoing shipments to ensure accuracy of contents.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ05-2020
Skills
- Product sales
- Verbal/written communication
- Retail merchandising expertise
- Goal oriented
- Calm demeanor
- Teamwork and collaboration
- Verbal and written communication
- Outgoing personality
- Task prioritization
- Sales goals attainment
- Brand promotion
- Listening skills
- Stocking and receiving
- Payment processing
- Sales training
- Order processing
- Hospitality and accommodation
- Money handling
- Excellent people skills
- Multi-tasking strength
- Excellent communication skills
- Dispute mediation
- Service oriented
- Cash handling accuracy
- Strategic planning
- Cash handling
- Contact follow-up
- Self-checkout assistance
- Sales development
- Exceeds sales goals
- Friendly and outgoing
- Shipment processing
- Time management
- Persuasion techniques
- Reading comprehension skills
- Written and oral communication skills
- Flexible schedule
- Meeting deadlines
- Sales strategies
- Product recommendations
- Store opening and closing
Timeline
Sales Associate
Moore Chrystler Jeep
07.2023 - 12.2024
Technical Support Representative
Wells Fargo
05.2022 - 04.2023
Package Handler
FedEx
08.2020 - 01.2022
High School Diploma -
Thunderbird High School
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