- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Spearheading the development of a company-wide Leasing Standard Operating Procedure (SOP) to establish consistent, high-performing leasing practices across all assets.
- Actively collaborate with executive leadership, including Vice Presidents, Regional Property Managers, and ownership, to address property-specific challenges and present tailored operational and leasing recommendations.
- Conduct weekly site assessments and performance evaluations to identify operational inefficiencies, leasing barriers, and curb appeal opportunities.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Create and present impact reports outlining market trends, occupancy drivers, and actionable strategies to boost conversion rates and prospect engagement.
Regularly lead leasing strategy discussions to align on goals, provide training insights, and ensure consistent execution across regional teams.