Christivish Edwards
Amityville,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Independent Employer
11.2023 - 07.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Overnight Stocker
Ultimate Choice Hospitality
04.2023 - 10.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service Representative
Conduent
11.2015 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Bishop Gibson High School For Girls
Mandeville JAAssociate Degree in Business -
Knox Community College
Mandeville JAGED -
Long Island SUNY
Long Island City, NY12.2024
Skills
- Patient Care
- Personal Hygiene Assistance
- Feeding Assistance
- Active Listening
- Customer Service
- Call center experience
- Complaint resolution
- Payment Processing
- Call Management
Timeline
Home Health Aide
Independent Employer
11.2023 - 07.2024
Overnight Stocker
Ultimate Choice Hospitality
04.2023 - 10.2023
Customer Service Representative
Conduent
11.2015 - 04.2023
High School Diploma -
Bishop Gibson High School For Girls
Associate Degree in Business -
Knox Community College
GED -
Long Island SUNY