Christjon Smith
Administrative Officer II
Baltimore,MD
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
19
19
years of professional experience
Work History
Administrative Officer II
Maryland Dept of Health/DDA (CMRO)
Baltimore, MD
10.2021 - Current
- Proofread content for typo-free emails and documentation.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Planned staff and training meetings and scheduled conference rooms.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed and oversaw office personnel activities.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Conducted research online using various search engines to locate requested information quickly and accurately.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Monitored office inventory to maintain supply levels.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Compiled data for statistical analysis and reporting purposes.
- Developed and implemented administrative procedures to improve operational efficiency.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Sorted incoming mail for distribution to appropriate personnel.
- Provided assistance with special projects as assigned by management team members.
- Greeted visitors warmly upon arrival at office reception area.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Compiled data from various sources into organized reports for review by management team.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
Customer Agent II
MD Motor Vehicle Administration (MVA)
Glen Burnie, MD
09.2014 - 01.2021
- Updated job knowledge by participating in educational opportunities.
- Processed orders, forms, applications, and requests.
- Answered in person customer inquiries.
- Resolved in person customer complaints.
- Verified customer information to ensure accuracy of orders and requests.
- Assisted in resolving customer issues in a timely manner.
- Provided customers with product and service information.
- Kept records of customer interactions, process customer accounts and file documents.
- Built sustainable relationships of trust through open and interactive communication.
- Performed data entry tasks accurately while maintaining speed requirements.
- Adhered to quality assurance expectations and standards.
- Recommended process improvements to increase efficiency and reduce costs.
- Maintained records of customer interactions and transactions.
- Greeted customers and identified their needs.
- Followed up with customers to ensure their satisfaction with provided services.
Administrative Assistant
John Wesley United Methodist Church
Waterbury, MD
02.2010 - 09.2014
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Administrative Assistant
Loving Arms Home Child Care
Glen Burnie, MD
07.2005 - 12.2009
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Relationship Building
- Data Acquisition
- Scheduling and calendar management
- Office Management
- Scheduling appointments
- Meeting facilitation
- Records Management
- Database Administration
- Information Security
- Filing
- Clerical Support
- Quality Assurance
- Office Administration
- Spreadsheet Management
- Bookkeeping
- Reception oversight
- Mail handling
- Data Entry
- Conflict Mediation
- Recordkeeping and bookkeeping
- Deadline-oriented
- Strong interpersonal skills
- Critical Thinking
- Verbal Communication
- OSHA Compliance
- Supervising staff
- Self-starter
Affiliations
- Reading
- Volunteering at shelters
- Swimming
- Cooking
Accomplishments
- Outstanding Customer Service Award (2014-2020)
- Received a leadership promotion on my current job (I went from a front desk Receptionist to an Administrative Supervisor in less than 2 years at the company)
- Received Academic Excellence Award (2014-2016)
References
References available upon request.
Timeline
Administrative Officer II
Maryland Dept of Health/DDA (CMRO)
10.2021 - Current
Customer Agent II
MD Motor Vehicle Administration (MVA)
09.2014 - 01.2021
Administrative Assistant
John Wesley United Methodist Church
02.2010 - 09.2014
Administrative Assistant
Loving Arms Home Child Care
07.2005 - 12.2009
Bachelor of Science - Clinical Psychology
Southern New Hampshire University
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