Christle Hurt
Indianapolis
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Portfolio Account Manager
Oak Street Funding
02.2002 - Current
- Managed client portfolios, ensuring alignment with strategic goals and objectives.
- Developed and maintained strong client relationships to enhance satisfaction and retention.
- Conducted regular account reviews to assess performance and identify improvement opportunities.
- Collaborated with cross-functional teams to deliver tailored solutions for clients' needs.
- Trained new team members on portfolio management processes and best practices for client interaction.
- Streamlined account management processes for improved efficiency and productivity.
Student Mentor
Tutormate Online Literacy Program
10.2016 - 06.2021
- Facilitated peer learning sessions to enhance academic performance and foster collaborative skills.
- Provided guidance on study techniques and time management strategies for diverse student groups.
- Assisted students in setting achievable academic goals, promoting accountability and self-motivation.
- Analyzed individual learning styles to tailor mentoring approaches that maximize student engagement.
- Coordinated feedback mechanisms to assess mentee progress and identify areas for improvement.
Program Facilitator
Girls Inc.
08.2013 - 08.2014
- Facilitated engaging program sessions to enhance participant learning and engagement.
- Collaborated with team members to develop course materials and resources for effective delivery.
- Monitored participant feedback to identify areas for improvement in program content and structure.
- Delivered clear and concise program modules, ensuring participants grasped key concepts effectively.
- Led stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills.
Crisis Line Volunteer
Mental Health America of Greater Indianapolis
05.2012 - 08.2013
- Provided emotional support and crisis intervention to individuals in distress.
- Utilized active listening techniques to assess callers' needs and concerns.
- Documented interactions accurately to ensure follow-up and resource allocation.
- Collaborated with team members to develop effective crisis response strategies.
- Maintained confidentiality and adhered to ethical guidelines during all communications.
- Responded promptly to high-pressure situations, demonstrating adaptability and composure.
Education
Master of Science - Mental Health Counseling
University of Phoenix
Tempe, AZ05-2026
Skills
- Motivation techniques
- Study strategies
- Crisis intervention
- Active learning
- Peer support
- Problem-solving
- Customer service
- Time management
- Organizational skills
- Community relations
- Relationship management
- Presentation skills
Timeline
Student Mentor
Tutormate Online Literacy Program
10.2016 - 06.2021
Program Facilitator
Girls Inc.
08.2013 - 08.2014
Crisis Line Volunteer
Mental Health America of Greater Indianapolis
05.2012 - 08.2013
Portfolio Account Manager
Oak Street Funding
02.2002 - Current
Master of Science - Mental Health Counseling
University of Phoenix
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